topic Re: Epson L90 printer Issues in Restaurant Operations

Epson L90 printer Issues

Sdaniel — Mon, 15 Jan 2024 14:53:31 GMT

Hi everyone!

One of our locations recently started having problems with their thermal Epson L90 printer, specifically when the label prints, it prints blurry. The manager of the location cleaned the printer, ensured the paper roll was set up correctly, and called Toast customer care, however, they were not able to narrow down what the issue was. Has anyone experienced this issue, or have any troubleshooting suggestions?

The attached sample picture is for the guest receipt; however, the item labels print blurry also.

Thank you! 😀

Re: Epson L90 printer Issues

rcmck — Mon, 15 Jan 2024 19:00:27 GMT

Looks like a dirty print head to, is that what was cleaned? I would start there if it hasn't been done already.

Re: Epson L90 printer Issues

Sdaniel — Mon, 15 Jan 2024 20:27:21 GMT

Hello!

Thanks for the response! From my knowledge, yes, the manager cleaned the thermal head, however I will be stopping by the location this week to further assist the manager and I'll clean the thermal head again. Hoping that does the trick! 🙂

Re: Epson L90 printer Issues

rcmck — Mon, 15 Jan 2024 21:45:36 GMT

Ok,check the roller for debris as well.

Re: Epson L90 printer Issues

Caffie — Wed, 31 Jan 2024 02:02:03 GMT

Also check the size of paper rolls you are using. We find 170' works good the 250' rolls were blurry at the beginning but not after a day of printing. The motor may not be strong enough to pull the roll until it got closer to 170'.

Re: Epson L90 printer Issues

Sdaniel — Wed, 31 Jan 2024 14:25:08 GMT

Thank you everyone for the suggestions! I cleaned the printer thoroughly, and it seems to be printing properly now. I found detailed instructions on the Epson website. That and along with the suggestion from @rcmck, I was able to get it working in less than 15 minutes.