Does KDS have a SORT ORDER function yet?

Erin — Mon, 15 Jan 2024 00:49:15 GMT

Hi!

I dug around the community but didn't see any posts related to KDS "sort order". Last I looked into this (probably 2 yrs ago?), there was only one "sort order" allowed on the KDS/EXPO screen, where all tickets appeared in the order which they were placed, whereas we'd prefer to see tickets in the order which they are due. i.e. If we open at 10am, and a customer called to place a future order for 5pm that evening, the ticket would show on our KDS/EXPO screen from the moment we opened at the head of the pack all day long until we were finally able to clear it at 5pm.

Does anyone know if a "sort order" feature exists yet, where tickets can be sorted by "time due" rather than "time placed"?

Re: Does KDS have a SORT ORDER function yet?

Rob — Tue, 16 Jan 2024 17:50:02 GMT

Hey @Erin, Unfortunatly, This is not an option yet; our closest is Manage Item Sorting Priority for Kitchen Tickets.
Which allows for:

By seat number, sort items sequentially by assigned seat numbers (Seat Number must be enabled in UI Options)
By sort order, sort items by the assigned sort order (Sort Order must be assigned in Advanced Properties)

Also, the options for "Auto-Send Future Orders," which we have adjusted a bit for bakeries and catering-style restaurants.

topic Re: Does KDS have a SORT ORDER function yet? in Restaurant Operations

Does KDS have a SORT ORDER function yet?

Re: Does KDS have a SORT ORDER function yet?