topic Re: Button positioning on New Experience in Restaurant Operations

Button positioning on New Experience

buckley_taylor — Wed, 04 Oct 2023 14:41:52 GMT

Some of my servers have had an issue accidentally hitting the "Send" button rather than pressing "Done" due to how close together they are at the bottom of the screen on the ToastGo2. Is there any way to switch the quantity modifier and the "Done" button?

Re: Button positioning on New Experience

Rob — Wed, 04 Oct 2023 17:23:04 GMT

Hey, @buckley_taylor Thanks for reaching out with this feedback, I do not believe there is a way to switch the buttons however I will relay this feedback to my team!

Re: Button positioning on New Experience

rcmck — Wed, 04 Oct 2023 17:41:57 GMT

I think they should be above the menu with the quantity, it would be more consistent with how they are laid out on the fullsize tablets as well.

Re: Button positioning on New Experience

TheFitz — Mon, 09 Oct 2023 16:30:07 GMT

This is definitely a complaint that I've gotten from my servers, too.

Re: Button positioning on New Experience

Sdaniel — Wed, 24 Jan 2024 17:07:33 GMT

I agree with needing this change to happen. We are so close to the switch to the new POS experience, and our locations that have been using the new POS experience continue to make the mistake of selecting "send" instead of done, which causes incomplete tickets to be sent to the kitchen.

Re: Button positioning on New Experience

Rob — Wed, 24 Jan 2024 20:08:25 GMT

Thank you for your feedback. I will pass it along to the appropriate teams and provide an update if I receive one!