topic Re: Kiosk & Promo Codes in Restaurant Operations

Kiosk & Promo Codes

JuanDromgoole — Wed, 07 Dec 2022 21:06:57 GMT

Hello Toast Community,

I was hoping I could pick everyone's brain about promo code usage on kiosks. You all know by now that promo codes are not accepted on the kiosk. Has anyone found a way to use them or change operations a little bit to make it work? Let me know.

Thank you!

Re: Kiosk & Promo Codes

au79teahouse — Fri, 16 Dec 2022 07:29:03 GMT

No way to make it work unless Toast implements it. Best way is to redirect your guests to place their order through online if you have online ordering subscription.

Re: Kiosk & Promo Codes

Curbside — Thu, 05 Jan 2023 23:12:24 GMT

Badly needed. Would also like a way to have customer order with no money for catering purposes

Re: Kiosk & Promo Codes

au79teahouse — Thu, 05 Jan 2023 23:29:07 GMT

I believe you can achieve that by using "Toast invoice" or "House account". But I'm not an expert on this. @josh212 and @rcmck are able to provide you more detail on this matter if they see this.

Re: Kiosk & Promo Codes

jwalker — Fri, 06 Jan 2023 00:44:05 GMT

Hi,

We run an Enterprise group and have a "feature request" submitted to add "promo codes" to self service kiosks,'

Currently we only use them on online ordering.

I submitted this feature request on behalf of my company in early 2022, I reach out occasionally to see if anyone has started to work on it. So far no luck... it is frustrating , especially when most businesses like ours went to a kiosk/ micromart model.

Toast and my RSM has told me they are building up Kiosk specific teams as well as enterprise teams to work more in depth on issues and product features like this.

Re: Kiosk & Promo Codes

Rob — Fri, 06 Jan 2023 20:49:57 GMT

Hey everyone! Promo codes for Kiosk are on the road map but I'm not able to share any dates just yet, but we are aware of this and are working to add it in the future!

Re: Kiosk & Promo Codes

EvanBurningRice — Tue, 11 Apr 2023 20:59:44 GMT

Has anyone heard any updates regarding promo code redemptions on Kiosks? We have 3 per location and this would be huge if updated!