topic Re: Mobile Order & Pay in Restaurant Operations

Mobile Order & Pay

PrivatePyle71 — Sun, 11 Feb 2024 17:32:43 GMT

Is it possible with Mobile Order and Pay to have the order need confirmation the same way Takeout Orders do? We have set Dining Behavior to takeout but it doesn't let us manually look at order and send it. Just sends it after payment.

Re: Mobile Order & Pay

au79teahouse — Mon, 12 Feb 2024 07:22:45 GMT

It is an expected behavior for MO&P to send orders after payment. Toast online ordering allows you to "approved" orders before they are sent. If I may ask, why do you need to confirm MO&P orders? Have there been instances of inaccuracies in orders?

Re: Mobile Order & Pay

PrivatePyle71 — Tue, 13 Feb 2024 04:38:13 GMT

Well we were just wanting it to go a queue like takeout orders so they can be manually sent to the kitchen instead of just firing back there. I guess it was more of a question because we selected Takeout Behavior and it didn't act the same as we expected.

Re: Mobile Order & Pay

Penguin_Meg1 — Tue, 13 Feb 2024 15:24:23 GMT

I work with the person that did this initial post.

Yes there have been general issues with how a customer orders a product on Online ordering that may require a phone call to clarify or adjust the ticket. We are not using mobile order & pay for people ordering in house like most toast customer probably are. So we can't just walk to the table to clarify an order if need be. We are using it at a brewery that is up the hill from our restaurant. This is why we need to approve the order before it prints to the kitchen. Currently the mobile order and pay will appear in the yellow bubble just like online ordering. However when I click the yellow bubble it then immediately prints to the kitchen without an opportunity to review the order or approve it. Is there a way to force this to be approved the same way online ordering needs approval?

Re: Mobile Order & Pay

rcmck — Tue, 13 Feb 2024 17:23:47 GMT

Do you use any KDS in the kitchen like an expeditor or is it just printers?

Re: Mobile Order & Pay

Penguin_Meg1 — Tue, 13 Feb 2024 18:15:14 GMT

No, we use kitchen printers

Re: Mobile Order & Pay

au79teahouse — Wed, 14 Feb 2024 05:36:41 GMT

After digging into Toast Central, I found the same approve rule for online ordering also applies to MO&P when configured for auto-firing.

I assume you are already using manual approval or user rules for approval for online ordering and it does not work for MO&P?

As @rcmck asked earlier, a possible workaround will involve a KDS using meal pacing.

Re: Mobile Order & Pay

Penguin_Meg1 — Wed, 14 Feb 2024 16:16:17 GMT

Correct, that is what I have found through toast central also. MO&P uses some of the same rules as online ordering such as approval mode. We have approval mode set to manually approve, BUT it is not functioning as such. When a MO&P order comes through it shows up as one of the yellow online orders but it is auto-firing to the kitchen without giving an option for approval. I'd rather not get additional hardware at this time for this one issue. Is toast looking into having it's own set of rules for MO&P instead of piggybacking off of online when those behaviors aren't acting the same?

Re: Mobile Order & Pay

au79teahouse — Thu, 15 Feb 2024 01:33:16 GMT

I see. To answer your question, most likely it will be a feature request for this and I don't have a definitive answer for you when it will get updated as I am not affiliated with Toast. However, I will be happy to include this in my next update to the feature request thread.

Unfortunately, I don't have MO&P at my location so I can't run tests. But basing off the articles and my understanding, you could possibly use the "non-printing prep stations" setting on your device. So that MO&P orders won't get sent to your prep stations. You will still get the yellow notification when receiving new orders. You can "reprint" kitchen tickets" to send tickets to prep stations after you review and confirm order. Noted that if you also have online ordering or 3PD integration, you may need to set up a different device with auto-firing. On that note, I think there is still a better way to handle this problem without tweaking the device/system.