topic Re: Pressing Pay Prints Out 2 Receipts in Restaurant Operations

Pressing Pay Prints Out 2 Receipts

Jesus — Tue, 13 Feb 2024 19:13:39 GMT

When I press pay, it prints out on both printers, the TKP300 and TP200, and it comes out double-order. What I want is that when I press print, it shoots out when payment is processed, and it comes out of only 1 order. I want the label to go and dine in to appear, but I don't have the learning capabilities to understand the confusing toast manager interface.

Re: Pressing Pay Prints Out 2 Receipts

Rob — Tue, 13 Feb 2024 21:23:56 GMT

Hey @Jesus Could you provide an image of what is printing from the printers right now?

Re: Pressing Pay Prints Out 2 Receipts

Jesus — Tue, 13 Feb 2024 22:15:49 GMT

here it is, i want just one, and it prints twice when i process a payment

Re: Pressing Pay Prints Out 2 Receipts

Jesus — Tue, 13 Feb 2024 22:19:36 GMT

and the food part i want that removed i need one column, not 2

Re: Pressing Pay Prints Out 2 Receipts

rcmck — Wed, 14 Feb 2024 04:38:45 GMT

Could you share a screenshot of your prep station settings?

Re: Pressing Pay Prints Out 2 Receipts

josh212 — Wed, 14 Feb 2024 05:24:47 GMT

I believe you need to set the setting to send check after orders paid and make sure you item routing is correct to one printer

Re: Pressing Pay Prints Out 2 Receipts

Jesus — Wed, 14 Feb 2024 16:12:37 GMT

Hey guys, thank you @rcmck for helping me go to prep station, and set your printers from there, make sure to make test items and set price to 0 and when you feel like it's adjusted just simply press save and publish changes 🙂