topic Confusion Regarding Dining Options for Delivery in Restaurant Operations

Confusion Regarding Dining Options for Delivery

pizzashop — Wed, 14 Feb 2024 07:03:23 GMT

We had an incident today where a customer called in an order for delivery (We use TDS / Delivery by DoorDash), but our cashier mistakenly selected the wrong option. The cashier selected "DoorDash - Delivery" instead of "Delivery by DoorDash"

As you can see, this is quite the honest mistake given the placement of the two, the small size of the buttons, and the text and behavior of the action being nearly identical. How do we make this type of mistake impossible in the future? I can't reorder the buttons to move the correct delivery option towards the top, and I can't hide the options that you can't even use anyway (Toast Pickup, and both DoorDash options come in via online - they are NEVER keyed in on the POS in-store, so why are they here??)

I'm totally confused as to the design/functionality of this screen. We are quick service, and so do a "Is this for here or to-go" for every single order and this screen is prompted to capture the preference. The buttons are tiny, it's so confusing, and half the options you should never select for ANY reason.

What's the story here? How do we avoid our cashiers making this mistake in the future and get the screen's design changed to better reflect the actual choice we need to make hundreds of times a day. Thanks so much!

Re: Confusion Regarding Dining Options for Delivery

au79teahouse — Wed, 14 Feb 2024 11:59:16 GMT

You can reorganize the dining option order and move "delivery by doordash" option forward to reduce the chance of misclick. Train your employees. There isn't much you can do at the moment. Hope Toast will make an update so dining option can be hidden just like how you can do with other payment types.

Re: Confusion Regarding Dining Options for Delivery

pizzashop — Wed, 14 Feb 2024 17:46:19 GMT

It won't let you reorder the Doordash options. They always go last , are next to each other, and are not editable 😞

Re: Confusion Regarding Dining Options for Delivery

rcmck — Wed, 14 Feb 2024 18:17:17 GMT

How are you trying to change the order? under dining options in the backend there is an order button, then you label them with a number.

Re: Confusion Regarding Dining Options for Delivery

pizzashop — Wed, 14 Feb 2024 18:21:18 GMT

Yep, it's not editable. They are greyed out

Re: Confusion Regarding Dining Options for Delivery

rcmck — Wed, 14 Feb 2024 21:06:15 GMT

You can't modify the name but you should be able to click in that box that says order and give a number?

Re: Confusion Regarding Dining Options for Delivery

pizzashop — Wed, 14 Feb 2024 21:10:14 GMT

You would hope, but no, it’s greyed out. I’m a software engineer and actually went into the page to make it editable just to see if that would work, but it didn’t.

Is it editable for you? Maybe something I can ask Toast to enable for me if they have it on for other people.

appreciate you trying to figure this out with me 👍

Re: Confusion Regarding Dining Options for Delivery

rcmck — Wed, 14 Feb 2024 21:23:53 GMT

I don't do any 3PD so I am not completely sure, but I have a couple with no order set, it looks greyed but I can still click into the box and enter a number if I want, you can't on those dining options? It's possible support can, I am not sure.

Re: Confusion Regarding Dining Options for Delivery

au79teahouse — Wed, 14 Feb 2024 22:11:11 GMT

Something interesting is that when you disable TDS, the dining option will become editable. I changed the order sequence and re-enable TDS. The order seems to stick. However, I would suggest that you contact Toast Support first. I don't use TDS anymore so I'm not sure if making change like this will mess up the system.

Re: Confusion Regarding Dining Options for Delivery

pizzashop — Thu, 15 Feb 2024 00:11:45 GMT

Success! This worked for us!

I was able to rename and re-order the option so now it looks like:

Still not ideal, but significantly better than where we started. Thank you!

Re: Confusion Regarding Dining Options for Delivery

rcmck — Thu, 15 Feb 2024 00:15:36 GMT

I like the do not use, good idea, hopefully we will be able to hide from POS someday, that would be the best solution.

Re: Confusion Regarding Dining Options for Delivery

au79teahouse — Thu, 15 Feb 2024 00:30:38 GMT

Add a comment as a dining option is pretty smart! I will do the same thing as my location as well!