topic Re: Loyalty Program lack of ability of customizations in Restaurant Operations

Loyalty Program lack of ability of customizations

mjanssen7567 — Tue, 27 Feb 2024 16:39:26 GMT

I'm noticing more and more how basic the loyalty program through Toast truly is. There is minimal opportunity to really tailor the program to the Restaurant needs.

With all that being said does anyone know if it's possible to add manager only restrictions to the loyalty redemptions?

Currently servers can redeem the discounts we offer through the program. Unfortunately, this has led to some misuse of the program and discounts and I would like to change it so that the server would have to get a manager in order to redeem any discounts offered through the loyalty program?

From talking to the customer service team several times they told me no but maybe someone else knows something they don't?

Thanks

Re: Loyalty Program lack of ability of customizations

au79teahouse — Tue, 27 Feb 2024 19:53:42 GMT

I’m curious about how you use your loyalty program. Can you provide an example on when and why you need manager approval for loyalty redemption?

Re: Loyalty Program lack of ability of customizations

mjanssen7567 — Tue, 27 Feb 2024 20:12:18 GMT

So for every dollar spent the customer earns 1 point - once they reach 250 points we give them $25 off which the server can redeem without manager approval - the issue we've run into is we don't want the servers or bartenders to use the $25 off on already discounted items so example - we offer a 20% discount to all industry people (not through the loyalty program just a discount under discounts that does require manager approval) - so we would only want to apply one discount not both. Also it's the customer choice to use the $25 off so for some reason I'm unsure of a few of our customers save their points which then puts multiple $25 redeemable discounts on their account and what we recently had happen is a server applied the $25 discount on the correct customers check but that customer had another $25 redeemable discount on their account and she "accidentally" applied it to another table - essentially taking away 250 points from the customer that I have to put back onto their account. If she would’ve had to pause to get a manager there’s a higher chance they would’ve caught it and the error wouldn’t have been made. We’re a small locally owned business so we want to offer discounts to our loyal customers but we have to be mindful of how much.

Re: Loyalty Program lack of ability of customizations

Akleo — Fri, 15 Mar 2024 06:30:37 GMT

I don't feel toast listens much with regards to their loyalty. In was told when I signed up with them that the loyalty program had a basic points for drink option like the paper punch cards we use at my drive thru coffee shop. Buy 10 get 1 free. Simple and not based on $ amounts . I have asked for this very basic feature many times and are always told we will pass it along. Well 5K spent in buying paper punch cards over the course of my Toast life we are now moving to Dripos for our coffee shops POS.

Re: Loyalty Program lack of ability of customizations

PeterL — Tue, 07 May 2024 17:50:22 GMT

You can require a manager's approval for the 20% industry discount which would not allow the employee to combine the discount with a loyalty points redemption.

Re: Loyalty Program lack of ability of customizations

mjanssen7567 — Tue, 07 May 2024 18:47:14 GMT

Yes, we do require manager approval for the 20% discount they're redeeming the $25 after the 20% discount has already been applied.