https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9683#M4049 <P>it doesnt happen that often, but it's a pain when it does, because it comes thru as two orders with the same number</P> Fri, 29 Mar 2024 17:38:49 GMT CousinBrewy 2024-03-29T17:38:49Z https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9678#M4045 <P>can someone tell me why this happens? It seems to be random.....</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PXL_20240328_172146058.jpg" style="width: 151px;"><img src="https://community.toasttab.com/t5/image/serverpage/image-id/1380i9C19497FFDD0B008/image-size/small/is-moderation-mode/true?v=v2&amp;px=200" role="button" title="PXL_20240328_172146058.jpg" alt="PXL_20240328_172146058.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PXL_20240328_172136373 (1).jpg" style="width: 151px;"><img src="https://community.toasttab.com/t5/image/serverpage/image-id/1381i28D5D8607776D811/image-size/small/is-moderation-mode/true?v=v2&amp;px=200" role="button" title="PXL_20240328_172136373 (1).jpg" alt="PXL_20240328_172136373 (1).jpg" /></span></P> Fri, 29 Mar 2024 16:49:36 GMT https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9678#M4045 CousinBrewy 2024-03-29T16:49:36Z https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9679#M4046 <P>It could be a syncing issue between the devices; if you restart the lagging one, does that fix the problem?</P> Fri, 29 Mar 2024 17:07:03 GMT https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9679#M4046 Rob 2024-03-29T17:07:03Z https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9682#M4048 <P>Those two items are red which means they are held, do you have individual item hold enabled under front of house setting? It is not recommended to have that enabled in conjunction with the new grid view KDS.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="grid-view.png" style="width: 999px;"><img src="https://community.toasttab.com/t5/image/serverpage/image-id/1382i5190BF29D5AF3F48/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="grid-view.png" alt="grid-view.png" /></span>&nbsp;</P> Fri, 29 Mar 2024 17:30:41 GMT https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9682#M4048 rcmck 2024-03-29T17:30:41Z https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9683#M4049 <P>it doesnt happen that often, but it's a pain when it does, because it comes thru as two orders with the same number</P> Fri, 29 Mar 2024 17:38:49 GMT https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9683#M4049 CousinBrewy 2024-03-29T17:38:49Z https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9684#M4050 <P>Seems like the individual item hold to me, if you accidentally have a item or items selected and don't hit done before hitting send or pay it will only send the selected items and hold the rest.&nbsp;</P> Fri, 29 Mar 2024 17:44:16 GMT https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9684#M4050 rcmck 2024-03-29T17:44:16Z https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9690#M4053 <P><A href="https://central.toasttab.com/s/article/Differences-Between-the-Send-Stay-and-Hold-Buttons" target="_blank"><U>Use the Send, Stay and </U><STRONG><U>Hold</U></STRONG><U> Buttons on Your POS</U></A><BR /><BR /><IMG style="width:84.23%;" src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/toast.response.lithium.com/RESPONSEIMAGE/62845bae-5680-4b11-9b60-bcffa8bcec50.default.png" /></P> Fri, 29 Mar 2024 22:05:00 GMT https://community.toasttab.com/t5/restaurant-operations/line-item-delays/m-p/9690#M4053 Rob 2024-03-29T22:05:00Z