topic Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives. in Restaurant Operations

Need salads to fire when a guest orders one that they would like before their sandwich arrives.

Bryant92781 — Sat, 17 Feb 2024 03:31:51 GMT

When a guest orders a sandwich, occasionally they will sub out the standard side with a side salad or a soup that they would like before their sandwich arrives. Is there a way to program the soup/salad side to fire to the salad station separately when they want the salad/soup before the main item arrives? What is the best way to navigate this?

Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives.

au79teahouse — Sat, 17 Feb 2024 04:58:44 GMT

https://central.toasttab.com/s/article/Course-Firing-Options
https://central.toasttab.com/s/article/Automated-and-Expediter-Course-Firing

Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives.

Krwell — Sat, 30 Mar 2024 16:46:40 GMT

I have the same issue. Did you find a solution?

Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives.

Rob — Tue, 02 Apr 2024 16:31:22 GMT

@Krwell You need to turn on meal pacing and have course firing options setup.

Manage Course Firing Options

Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives.

Krwell — Sat, 06 Apr 2024 19:59:45 GMT

Thank you! Unfortunately if wont let us turn the modifier coursing since we are using the grid view KDS

Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives.

Rob — Mon, 08 Apr 2024 16:49:36 GMT

Coursing works with the KDS grid display, but it will not work if you use "server item firing". Are you getting an error message or something telling you it can't be enabled?

Re: Need salads to fire when a guest orders one that they would like before their sandwich arrives.

Krwell — Mon, 08 Apr 2024 16:52:02 GMT

Hello.

when I try to set “Modifier Course Firing” to “Fire modifier to its configured course” I get an error message stating “This setting is not supported by Grid view on a KDS device.”