topic Re: Pausing 3rd Party Online Ordering - or Snooze from the POS in Restaurant Operations

Pausing 3rd Party Online Ordering - or Snooze from the POS

LookoutTavernAZ — Fri, 17 Nov 2023 20:11:01 GMT

Maybe I am missing it, and it's likely something coming in Toast NOW. but, we are in DIRE need of an easier, more VISIBLE, way to see when our 3rd party online ordering is active or inactive. (Uber, Door Dash, Grub Hub) We often have to turn it off during a rush, but the only way to do so is in the toast back end.... and there is no SNOOZE option?? Why not just integrate this with the font page online ordering dialogue??

There are many times when 3rd parties are turned off, then are NEVER turned back on the next day! Has to be a better way!

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Penguin_Meg1 — Thu, 11 Apr 2024 18:48:13 GMT

Wish someone had replied to this..... We are in the same boat! Let me know if you found out any answers since it looked like you posted this a few months ago. 🙂

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Rob — Thu, 11 Apr 2024 18:51:16 GMT

There is a snooze option; the link is attached below for more info!

Manage Online Order Volume (Delaying/Snoozing Orders)

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Penguin_Meg1 — Thu, 11 Apr 2024 18:52:58 GMT

Thanks Rob, Is there a way to just snooze the integration (such as Door Dash) from the terminal without snoozing our Toast online ordering?

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

LookoutTavernAZ — Thu, 11 Apr 2024 18:54:50 GMT

Note: Snoozing Online Ordering does not pause third-party delivery orders. Visit your applicable third-party delivery support for available options for your restaurant.

Thats from the site, I'm talking about 3rd party integrations. Not sure why you would want to pause Toast online and not ALL online. Makes no sense

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

LookoutTavernAZ — Thu, 11 Apr 2024 19:09:29 GMT

Even this would be helpful, as direct orders are much less heavy and obviously less expensive.
We often turn everything off during the rush, then managers forget to turn them back on.

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Rob — Thu, 11 Apr 2024 19:34:47 GMT

Oh, I see; my mistake. It appears you can't snooze them, only toggle; I will reach out to my team to see if something like this is in development and reach back if I receive any info.

DoorDash Third Party Ordering Configuration Page

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Rob — Thu, 11 Apr 2024 22:53:00 GMT

After speaking with my team, they confirmed that, unfortunately, it is not possible to snooze third-party integrations like you can with Toast Online ordering.
However, they are aware of this feature request and hope to implement it in the future.

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Penguin_Meg1 — Fri, 12 Apr 2024 14:19:51 GMT

I know it sounds weird to want to pause DoorDash but not online ordering. It is because we have had a mountain of problems with doordash. They are awful and sometimes the DD orders flood in all at once as opposed to regular online ordering. During crazy busy rushes it is not feasible to deal with the crapshow that is DD (drivers not picking up, drivers not delivering and dealing with the upset customer while having to call DD to act as middleman to make the customer happy, etc.) all while trying to maintain the best customer service to our in house customers. Unfortunately, to remain competitive it seems to be a necessary evil to be on the DoorDash platform.

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Penguin_Meg1 — Fri, 12 Apr 2024 14:21:07 GMT

So to confirm, if I snooze my online ordering it will not snooze DoorDash, I will have to go through DoorDash Merchant portal to turn that off. Correct?

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Rob — Fri, 12 Apr 2024 15:28:27 GMT

That is correct.

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Penguin_Meg1 — Fri, 12 Apr 2024 16:15:13 GMT

Thanks for the help Rob. If it doesn't follow the turning off rule of online ordering does it follow if we 86 an item from online ordering (since we are using the same menu as OO)

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

Rob — Fri, 12 Apr 2024 16:45:19 GMT

Based on our documentation it should update your third-party integrations with the change.

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

LookoutTavernAZ — Fri, 12 Apr 2024 18:59:18 GMT

100% understand. Maybe I stated that wrong. We would love to do the same honestly. Leave toast direct online for our loyal customers, but pause all other 3rd party then have it return when we're slower.

Re: Pausing 3rd Party Online Ordering - or Snooze from the POS

nbunda — Fri, 12 Apr 2024 19:33:40 GMT

I agree integrated snoozing for 3rd party delivery is a MUCH-NEEDED feature. As of right now, you can shut off Doordash and UberEats in the Toast Web backend, and through the Toast Now iOS app, but not through the POS. It should be noted that these may take a moment to reflect. Grubhub is less integrated, and must be shut off through Grubhub's backend. Doordash and UberEats can also be done in their respective backends. Remember to turn them back on through whichever method you turned them off from.