topic Re: 3rd Party Platforms in Restaurant Operations

3rd Party Platforms

bnutritious — Thu, 01 Dec 2022 20:05:09 GMT

So currently I have the integration with grubhub, ubereats and doordash. It's seamless and works great.

However, I wanted to ask if anyone is using 3rd parties that don't integrate? For example, we use foodja and EZcater. I think chowly is an option, but I'm trying to be cost effective.

Do any of you guys enter it manually in your POS system? Or just print out the order and not put into your POS system? I'm asking because I want to be able to run reports all in one area.

Appreciate all the feedback in advanced!

Re: 3rd Party Platforms

au79teahouse — Thu, 01 Dec 2022 21:52:52 GMT

We manually input orders from 3PD that do not have integration with Toast just for the purpose that sales from these non-integrated 3PD are included in the report.

Re: 3rd Party Platforms

bnutritious — Thu, 01 Dec 2022 21:55:45 GMT

I'm actually a huge fan of au79!! Been going there forever. If it's the arcadia location, then it's the one lol.

Anyways, when you enter it in the system, how are you doing the transaction as far as payment goes? Do you comp the order? select cash? Sorry, just not 100% sure.

Thank you.

Re: 3rd Party Platforms

au79teahouse — Fri, 02 Dec 2022 01:02:57 GMT

Hello!!! I'm surprised. We didn't expect someone is actually going to recognized us here. But thank you for your support! 😆

You can create your own dining options and other payment options for any 3PDs that do not have direct integration. Since your staffs will have manually select the dining option and payment type, mistakes could occur. You will have to double check your transactions or your report will be off.

Re: 3rd Party Platforms

41Chris_Funaro — Tue, 06 Dec 2022 12:21:16 GMT

At the beginning of third party boom we used its a check mate. Family cost effective back then and did the job. It was a little clunky and we have since moved to direct integration through toast for DD, GH, and UE. Happy to share a contact if needed.

Re: 3rd Party Platforms

HearthpizzeriaB — Thu, 22 Dec 2022 19:30:06 GMT

We put all of our EzCater orders in by hand and have a payment option of "EzCater" set up

Re: 3rd Party Platforms

escoop — Thu, 05 Jan 2023 20:00:12 GMT

We used Chowly then switched to Toast for 3rd party integration. It's not been great. GH and DD work well and are fully integrated. UE is a mess. The special instructions (like No cheese - dairy allergy or really any special request) do NOT feed into Toast. So, guests enter the instructions but we do not get them...guests get mad at us as a result. For EZCater, we just manually enter the orders since we don't get a ton of them and it's easy for our staff to match up the totals to make sure they rang in the order correctly.

Re: 3rd Party Platforms

josh212 — Sun, 08 Jan 2023 11:01:13 GMT

DM Me and let me see your menu and I’ll explain the pros and cons of each as I have gone down the Oregon trail so I would love for others to get a paved path

Re: 3rd Party Platforms

bnutritious — Wed, 11 Jan 2023 04:41:13 GMT

Thank you for the response. So when you manually enter it, do you enter it as a comp? Because i'm not sure how payment option would work. It would leave an open check unless we comp it.

Re: 3rd Party Platforms

bnutritious — Wed, 11 Jan 2023 04:42:54 GMT

So i made a payment option as "ezcater"... but it leaves an open tab, unless I comp it. Not sure how I should properly do it.

Re: 3rd Party Platforms

josh212 — Wed, 11 Jan 2023 06:03:12 GMT

so make that payment not count as a discount and close to other ezcater

Re: 3rd Party Platforms

bnutritious — Wed, 11 Jan 2023 06:20:16 GMT

Sorry, i'm not clearly understanding. Would appreciate just a little more detail. Thank you!

Re: 3rd Party Platforms

41Chris_Funaro — Wed, 11 Jan 2023 16:23:21 GMT

I can help too. We started with ItsACheckMate before moving to direct integration. We created a work around easy for accounting. It was NOT easy on Ops. Lol.

Re: 3rd Party Platforms

josh212 — Wed, 11 Jan 2023 23:47:46 GMT