topic Re: Two-Level Fulfillment Improvements in Restaurant Operations

Two-Level Fulfillment Improvements

earthdiego — Sun, 15 Jan 2023 04:58:10 GMT

We have two kitchens and frequently run into the problem of not being able to properly manage order completion versus order expediting.

Scenario: Sushi kitchen finishes a sushi roll and marks it as complete on a ticket with other items coming from main kitchen indicating that the order has been plated and ready to send to guest. Main kitchen completes a steak dish at the same time and marks the item as complete. On expo KDS there are now two items with green check marks. This causes confusion from not knowing if the item has been sent to guest or if item is ready for pick up by food runner OR if the whole ticket has been fulfilled and has been accidentally ignored.

Solution. Allow an option for two-level fulfillment to include a different check mark color such as yellow (or color of choice) coming from a specific KDS. The yellow check mark would indicate that an item has been produced, but not yet sent to the guest.

Re: Two-Level Fulfillment Improvements

Rob — Wed, 18 Jan 2023 16:10:04 GMT

Thank you for providing this feedback, and I have passed on this feedback to our internal teams. To help alleviate this issue, it may be helpful to implement sequence-based fulfillment on the KDS devices and/or a lead expediter KDS. The leading expo KDS would be able to see the full tickets with the check marks and then fire the order once all the items have a green check.

Another alternative is only having one Expo device, and the other devices only show the items that the specific station is in charge of making, thus making them kitchen display screens rather than expo devices; you can adjust this by using the "Ticket Display Options" so only certain foods with certain prep stations will be viewed on the KDS screens. For more information about the possibilities of the KDS screens, view the link below!

Using KDS Two-Level Fulfillment
Understanding item fulfillment - - Platform guide

Re: Two-Level Fulfillment Improvements

tbgxc — Sat, 25 Feb 2023 00:00:16 GMT

I would love this! It's so confusing and refuse to use two level fulfillment.

Re: Two-Level Fulfillment Improvements

CandyMellinger — Thu, 02 Mar 2023 18:00:43 GMT

I think this is where it would be helpful on the KDS to have the ability to "bump" individual items off of a check in the event you have sold one item before the others.

Re: Two-Level Fulfillment Improvements

adamj — Thu, 02 Mar 2023 18:54:55 GMT

Another successful approach we've found is to use delayed fire times. When creating a menu item, there's an option under the "Preparation" section to delay items from being fired when they're on the same ticket. This can give the kitchen more time to prepare items with longer fire times while still ensuring all items are ready at the same time.

We've found this particularly useful when we had a display kitchen and a separate back-of-house kitchen with items coming in on the same ticket. By delaying the firing of certain items, we were able to ensure that all dishes were served hot and fresh.

This can assist in keeping items arrival around the same time.

Re: Two-Level Fulfillment Improvements

earthdiego — Sat, 04 May 2024 01:04:11 GMT

Bumping this topic because I feel that a year later this would have been implemented..alas. Any updates on such?

Re: Two-Level Fulfillment Improvements

earthdiego — Mon, 08 Jul 2024 12:47:15 GMT

Desperately still need this to happen.

Re: Two-Level Fulfillment Improvements

Ebauer032377 — Mon, 09 Dec 2024 03:49:22 GMT

Yeah or they could work on more than a two level fulfillment, I cant understand how a company that is focused on restaurants only totally missed the fact that some and most larger restaurants have multiple kitchens. Especially in pizza full service restaurants. Seems like an easy ask although I've been asking now for over 16 months. There is no synergy with KDS so we have to use paper tickets in one kitchen and KDS in the other. Come on engineers, you can figure this out!! Happy to discuss directly with an engineer but i am done with level 1 and 2 support as its just a waste of time.

Re: Two-Level Fulfillment Improvements

au79teahouse — Mon, 09 Dec 2024 06:40:21 GMT

It seems Toast has been making many improvements this year. Hoping more robust KDS and loyalty features will be on the roadmap soon 🤞