topic Re: Carryout Drinks Not printing on Kitchen Ticket in Restaurant Operations

Carryout Drinks Not printing on Kitchen Ticket

Sdaniel — Mon, 06 May 2024 20:24:22 GMT

Hello,

We have a specific beverage menu labeled "To-Go Beverages" and recently, the beverages from that menu stopped appearing on the kitchen ticket. This beverage menu is primarily used for walk - in carryout orders or over the phone carryout orders. We don't have this issue with our online ordering beverages or Third-party beverages. The beverages do appear on the drink station prep station screen. I'd upload pictures as an example, but I keep seeing an upload error when I attempt to upload the pictures.

Does anyone have suggestions on how to fix this issue?

Thank you,

Sayra

Re: Carryout Drinks Not printing on Kitchen Ticket

au79teahouse — Tue, 07 May 2024 01:07:31 GMT

Did @rcmck 's suggestion in this post did the trick?
https://community.toasttab.com/t5/restaurant-operations/carryout-online-order-third-party-tickets-not-appearing-on-kds/m-p/10273/highlight/true#M4309

If so, you can try to uncheck the printer associated to that prep station, save & publish and then check the printer again, save & publish to see if it will refresh the setting.

Re: Carryout Drinks Not printing on Kitchen Ticket

rcmck — Tue, 07 May 2024 01:22:01 GMT

I don't think it did, said it was some changes toast made.

Re: Carryout Drinks Not printing on Kitchen Ticket

Sdaniel — Tue, 07 May 2024 01:32:02 GMT

Hello,

We have 20+ locations, and some of our locations started experiencing different issues when a Toast agent attempted to help one of our locations and rather than adjusting one location, he adjusted ALL locations. This issue is for a different location, and the issue is slightly different. In this scenario the items appear perfectly fine on the KDS, however the beverages are not printing on the kitchen ticket. I've already reached out to Toast customer care, and hoping this is resolved tomorrow.

Re: Carryout Drinks Not printing on Kitchen Ticket

au79teahouse — Tue, 07 May 2024 02:02:33 GMT

Thanks for the information. Hope the issues will be taken care of as soon as possible!