topic Re: Mobile Order and Pay Reporting in Restaurant Operations

Mobile Order and Pay Reporting

EthicIndoor — Mon, 16 Jan 2023 15:34:44 GMT

Hi Everyone,

We have Mobile Order and Pay setup and having an issue trying to capture the volume/reporting through it. We have Revenue centers set to show which workstations are processing orders, but I think the issue we have is that one of our Point of Sales is set as the expediter, so it isn't showing us any orders at all for the KDS processing the Mobile orders. I went into the devices setup on the KDS receiving the orders and set the revenue center for Mobile Ordering, but it never shows on our reports, yet our "POS 2" shows a higher volume. Does anyone know of a way to capture that volume?

Thank you in advance

Re: Mobile Order and Pay Reporting

rcmck — Mon, 16 Jan 2023 18:43:32 GMT

Do you have mobile order and pay at specific tables only? All tables? You can assign a revenue center to individual tables if they are always used for mobile order and pay. Also take a look at performance center if you just want to see total sales from different channels like order and pay etc. https://central.toasttab.com/s/article/Tracking-Profits-Costs-by-Ordering-Channel-with-the-Performance-Center

Re: Mobile Order and Pay Reporting

EthicIndoor — Mon, 16 Jan 2023 20:25:12 GMT

Thank you for the reply. Our Order and Pay is not setup for tables, its setup for a Pickup Line Window. Essentially, we want customers to use this when our lines get too big, they can scan/order/pay then pickup when ready. I looked through your link and went through the Performance Center and I still don't see any registered orders come through for Order and Pay, it lists it as $0, but shows our other Point of Sales with all their sales.

Any other ideas?

Re: Mobile Order and Pay Reporting

rcmck — Mon, 16 Jan 2023 20:30:07 GMT

Thanks for the clarification, so are you actually using order and pay module or is it essentially a qr code to your online ordering page? You can assign a revenue center to online ordering but would not be able to separate them.

Re: Mobile Order and Pay Reporting

EthicIndoor — Tue, 17 Jan 2023 00:35:08 GMT

We use the "Pickup Window" QR Code and place that on some posters around the sitting cafe for people to use. We got the QR code from the Order and Pay module in Toast if that helps. I'm pretty sure I have the Revenue Center for that device set for the Online Ordering, but doesn't want to seem to register any sales through reports.

Re: Mobile Order and Pay Reporting

au79teahouse — Tue, 17 Jan 2023 05:43:15 GMT

Have you checked out your "Performance Center" yet?

For more information, please see https://central.toasttab.com/s/article/Tracking-Profits-Costs-by-Ordering-Channel-with-the-Performance-Center

Re: Mobile Order and Pay Reporting

EthicIndoor — Thu, 19 Jan 2023 01:08:32 GMT

We've ran a number of orders through the system and its doesn't show any sales for Order and Pay in the Performance Center....

Re: Mobile Order and Pay Reporting

au79teahouse — Thu, 19 Jan 2023 04:34:34 GMT

I'm sorry to hear the Performance Center does not show the information you need. We don't have Order and Pay at our establishment. Performance Center was my best guess that might have numbers you need. I did some research on Order and Pay feature and found the followings:

Based on the information I found, I assume you can set up another dining option just for Order & Pay to achieve what you need. You can find more inform here: https://central.toasttab.com/s/article/Setting-Up-Toast-Mobile-Order-and-Pay

edited: Or you can create another set of menus and make the menus only visible to Order & Pay if dining option does not work out.

Re: Mobile Order and Pay Reporting

EthicIndoor — Thu, 19 Jan 2023 18:12:26 GMT

Thank you for this, Order and Pay sales show up on this report. Sales Summary, Source, Order and Pay. I don't understand why it would show up on this and not anything else. Appreciate it!