topic Re: Cash on hand doesn't include cash collected as Auto-Gratuity in Restaurant Operations

Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Tue, 11 Jun 2024 18:26:14 GMT

Hello,

We have a problem with our Shift Review. The 'Cash Activity' and more specifically the 'Cash difference' line item. We want the Shift Review to calculate the tipout or deposit ('Cash difference') for individuals based on the total amount of cash collected. Currently, the 'cash on hand' number is what is used to balance against CC tips collected. 'Cash on hand' however; doesn't include any auto-gratuities paid by cash. I've searched the UI for settings that control 'cash on hand' but can't find what I need. Anyone know what button to press, slider to activate, or support tech to discuss this with?

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

Rob — Tue, 11 Jun 2024 20:40:38 GMT

Hey, thanks for the question; I think you need to adjust the gratuity so it goes to the employee rather than the restaurant, and then it will be added to the shift review.

Get Help With Cash Drawer and Shift Review
Get Started with Service Charges and Mandatory Gratuity

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Tue, 11 Jun 2024 21:08:33 GMT

Hi Rob,

Thanks for responding so quickly. The 20% Large Party Auto-Gratuity we created is assigned to 'owner of the check' We are still scratching our heads as to why this service fee isn't consider 'cash on hand'. Is there a setting that can alter the 'Cash difference' line?

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

au79teahouse — Tue, 11 Jun 2024 22:23:42 GMT

I'm not an expert on this subject. But based on the information provided, "cash on hand" tells you the sum of orders paid with cash not including tips/gratuity. In other words that's how much should be turned in to restaurant before any tips/gratuity deduction.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Wed, 12 Jun 2024 14:19:04 GMT

"Cash on Hand" is also the calculation used for the 'Cash difference'. That's the problem - because the server was given a total of $244.30, not $207.90.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Wed, 12 Jun 2024 14:28:34 GMT

tips - cash = cash difference. that's what we want it to do.

The software does: tips - 'cash on hand' = cash difference. It leaves our managers doing the work that the software was designed to do. If the software would consider auto-gratuity paid in cash - as part of their bank of cash collected, then it would alleviate the problem. It should be itemized - but it needs to both be itemized and also considered cash collected.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

au79teahouse — Wed, 12 Jun 2024 23:32:36 GMT

Thank your for the information and explanation. Looks like it's a issue with the "cash on hand" and gratuity when an employee does their shift review. I'm sorry I am no help to this issue you have. But I believe @rcmck might be able to provide some insight on this.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

rcmck — Fri, 14 Jun 2024 15:45:51 GMT

I don't do a lot of mandatory gratuity so I am not too familiar with it, but I am not sure I understand their issue. Looks to be working as it should, the gratuity is not a tip its a fee so it is added to the total of cash payments, and cash on hand is the cash payments minus the cash gratuity since it is assigned to the employee and not the restaurant.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Fri, 14 Jun 2024 18:54:04 GMT

To rcmck,

The 'Cash Difference' the software calculates is -$166.44. It should be -$130.04. We want this math:

[('Credit non-cash tips' + 'credit/non cash gratuity') - 'Total cash payments'] = Expected tipout or Deposit.

the software does this:

[('Credit non-cash tips' + 'credit/non cash gratuity'-cash gratuity) - 'Total cash payments' ] = Expected tipout or Deposit.

The cash the server collected as an auto gratuity is itemized, but the math presented in the software is different than the math we expect. We expect that the cash she was given $244.30 (the total amount of cash). The amount of cash collected by the server doesn't vanish to $207.90 because the software says it does - it doesn't. She was given a total amount of cash of $244.30.

The Auto-Grat is only applied 'as it states on our menu' for large parties.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

rcmck — Fri, 14 Jun 2024 18:46:04 GMT

How do you pay out tips? Payroll or at end of shift?

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Mon, 17 Jun 2024 14:14:22 GMT

We pay out tips in cash at the end of the shift. Is there a place I can add a feature request so that the 'cash on hand' has some malleability?

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

Rob — Tue, 18 Jun 2024 17:01:57 GMT

You can post the idea in the Submit Your Feature Request Here thread; our product team often views this thread.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Fri, 23 Aug 2024 14:43:21 GMT

Cash on Hand - is the amount of cash transactions that aren't assigned to a drawer. That server can have both 'Cash on Hand' and 'Cash Drawer' aggregating to the the total.

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Mon, 26 Aug 2024 15:46:50 GMT

Ok after some more experience with things. I'm convinced that the order of operations that the Sales Summary uses to calculate the "cash difference" is:

Total Cash - cash gratuity - credit/non cash gratuity - credit/non cash tips.

That would make things reconcile the way I would expect. We have servers that bartenden simultaneously, so the summary can be confusing as their Total cash will be the combination of their 'cash in drawer' and 'cash on hand'. I've got a different yet related problem going on currently here with the Sales Summary though...

Cash Activity in 'Sales Summary' changed within 24... - Toast Community - 11978 (toasttab.com)

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

Rob — Mon, 26 Aug 2024 20:53:35 GMT

I will escalate this case to care; they might be able to help further!

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Tue, 27 Aug 2024 13:35:52 GMT

@Rob Thank you - I need help with this thread more urgently:

(1) Cash Activity in 'Sales Summary' changed within 24... - Toast Community - 11978 (toasttab.com)

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

Rob — Tue, 27 Aug 2024 14:09:02 GMT

Which location is this for?

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

rodeak — Sun, 01 Sep 2024 01:11:11 GMT

This is a workaround solution but we delete the auto gratuity after payment if the grat is in cash. Then the servers are just holding the extra cash, which becomes part of their tip pool. Have you found a better solution to having the cash auto gratuity show up on the checkouts?

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

ClayFranklin — Mon, 23 Jun 2025 15:49:40 GMT

Can I get access to this question I posted? The hyperlink gives me 'access denied' message

Re: Cash on hand doesn't include cash collected as Auto-Gratuity

Rob — Wed, 25 Jun 2025 13:32:59 GMT

You should be able to access it now!