topic Re: Open a Closed check in Restaurant Operations

Open a Closed check

Elandry — Sun, 16 Jun 2024 17:57:02 GMT

I am trying to open a closed check and I do not have a re-open link next to each closed check in my orders detail report. Anybody know why?

Re: Open a Closed check

rcmck — Sun, 16 Jun 2024 18:21:31 GMT

There isn't a link on the order details view, if you go to orders tab and click on the check you will see the link there, or under find/refund check.

Re: Open a Closed check

Elandry — Sun, 16 Jun 2024 18:50:45 GMT

Thank you, thats not what the toast article says. It tells you to go to order details tab.

Re: Open a Closed check

Rob — Thu, 20 Jun 2024 15:33:45 GMT

Hi @Elandry, ~~could you link the Toast article here? I can send it to my team for review so the correct information is documented in the article.~~
EDIT:
I found the article. It states that the link is in the Orders report, not the Order Details view. Sorry about the confusion!
https://doc.toasttab.com/doc/platformguide/platformOrdersReopening.html