topic Re: Manual Order or Seat Number Entry in Restaurant Operations

Manual Order or Seat Number Entry

3MugsPub — Tue, 25 Jun 2024 04:31:04 GMT

We give table numbers on little wire stands to customers when they order food. The numbers aren't always sequential. We started entering the numbers using the Special Request button. However, some of our servers forget to enter the numbers because there's no prompt to do so. I tried activating seat numbers, but those are sequential. Is there a way to prompt the server to manually enter a number corresponding to the number we give the customer? I've attached a pic of the numbers/holders we use.

Re: Manual Order or Seat Number Entry

au79teahouse — Tue, 25 Jun 2024 04:54:30 GMT

Probably no the best way to approach this issue. You can use "service prompt" that requests servers must include menu item(s) before payment. Create a menu item that has a modifier group for the number cards. More information on service prompt: https://central.toasttab.com/s/article/Creating-and-Utilizing-Service-Prompts

Re: Manual Order or Seat Number Entry

rcmck — Tue, 25 Jun 2024 17:34:05 GMT

Another option might be to just use the table layout as your default mode with the table numbers, then they have to choose whatever table number is next first to start the order and that will be the table assigned to the check. How to setup tables if you are not familiar https://central.toasttab.com/s/article/Creating-Service-Areas-and-Table-Setup-1493049150430 https://central.toasttab.com/s/article/New-POS-Managing-Tables

Re: Manual Order or Seat Number Entry

josh — Tue, 25 Jun 2024 20:46:31 GMT

This was the first major hurdle we had to figure out with toast. This is what I did and it works great. So our main dine in registers automatically go to table service. I just made tables 1-99 and the cashier hits what ever number they are giving the customer before they can even start taking their order. Its pretty much exactly what @rcmck is saying. Here is a screen shot of ours so you can see.

Re: Manual Order or Seat Number Entry

au79teahouse — Tue, 25 Jun 2024 21:12:29 GMT

Impressive!

Re: Manual Order or Seat Number Entry

3MugsPub — Wed, 26 Jun 2024 23:04:19 GMT

This is genius. Thank you!

However, if Toast developers are listening, it would be nice to have the ability to prompt for a table number in the quick service mode.

Re: Manual Order or Seat Number Entry

rcmck — Thu, 27 Jun 2024 14:35:54 GMT

Another option if you would prefer to stay in quick order mode is the tab name, which can be a required prompt when sending or paying. https://central.toasttab.com/s/article/Starting-a-Tab-1492811100378