https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11305#M4787 <P>I have seen many restaurants typically comp (discount) 100% of the order. Since the food has already been prepared, voiding the transaction may not be the best course of action, as voiding generally implies that the order was not prepared. If the customer returns to pay, you can reopen the order remove the discount, and allow them to pay for the meal.&nbsp;</P> Mon, 08 Jul 2024 19:12:00 GMT Rob 2024-07-08T19:12:00Z https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11303#M4785 <P>Hi, we have experienced a couple of people recently not paying for their checks and we have gone about handling it in the back end a couple of different ways from voiding the order to using discounts. Some of the time the person does come back in and pay their bill. I was wondering how do other people go about handling this in the back end epically in situations were people later come back in and pay.&nbsp;&nbsp;</P> Mon, 08 Jul 2024 17:43:54 GMT https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11303#M4785 ryan_sheppard 2024-07-08T17:43:54Z https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11305#M4787 <P>I have seen many restaurants typically comp (discount) 100% of the order. Since the food has already been prepared, voiding the transaction may not be the best course of action, as voiding generally implies that the order was not prepared. If the customer returns to pay, you can reopen the order remove the discount, and allow them to pay for the meal.&nbsp;</P> Mon, 08 Jul 2024 19:12:00 GMT https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11305#M4787 Rob 2024-07-08T19:12:00Z https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11306#M4788 <P>Rob thank you for that answer.</P> Mon, 08 Jul 2024 19:29:18 GMT https://community.toasttab.com/t5/restaurant-operations/unpaid-orders/m-p/11306#M4788 ryan_sheppard 2024-07-08T19:29:18Z