topic Re: Printer Problems in Restaurant Operations

Printer Problems

Mike6 — Sat, 06 Jul 2024 23:14:24 GMT

I'm having a strange issue where certain items aren't sending through to the kitchen. It happens sporadically and seems to only be happening to items under my "pizza" section. For example, I will wring through wings, a salad and a pizza but the pizza occasionally not be on the ticket. When I try a test ring and send the same items it will send successfully. It has happened at least four times this week where the server rings in the pizza, but the kitchen doesn't get it. It's not every time which is the most troubling thing. Any advice?

Re: Printer Problems

lyfeislove79 — Mon, 08 Jul 2024 12:30:52 GMT

The fact that its not happening every time is definitely strange. You may have specific items under your pizza menu that aren't set to inherit the Prep stations from that category. You may have to go in and check each item individually and make sure the prep stations are correctly assigned. Also, you may need to navigate to the prep stations settings and check the box that says always print tickets, or send to expediter for the specific category you are having issues with.

Re: Printer Problems

rcmck — Mon, 08 Jul 2024 18:00:30 GMT

Do you have multiple devices? Have you tested from more than one? I would check that a non printing prep station has not been assigned to one or more devices accidentally. https://central.toasttab.com/s/article/How-do-I-get-the-bar-printer-to-not-print-orders-from-the-bar-tablet-1492627886123

Re: Printer Problems

josh212 — Tue, 09 Jul 2024 02:06:14 GMT

You may have different routing rules for dining behaviors.

Also you may have them assigned different courses etc. and need to assign courses. Feel free to DM me to set up some time

Re: Printer Problems

ScottyWright — Sat, 29 Mar 2025 21:18:58 GMT

Hi Mike!

I'm having the same issue. Sometimes, randomly, food items won't go back to the kitchen. Occasionally there will be an 'i' printed as the last character on the line of the missing item and sometimes it will just be totally blank. This isn't an issue where something is set an a non-print item or setup for different behaviors because sometimes you'll have the same item on the same ticket, one will go through and one will not. Any advice or we're you able to get your issue resolved?

Re: Printer Problems

Rob — Mon, 07 Apr 2025 16:51:19 GMT

I have listed the best steps to resolve the issue below, but do you have a case number with support? I want to make sure this "i" character is looked into; that sounds like an error.

- Check for non-printing prep stations if the order didn't send to the printer but showed on the Kitchen Display Screen (KDS).
- Verify the Ticket Display Options on the KDS if the order didn't show on the KDS screen but was sent to the printer.
- Ensure that the items in the order are routed to the correct prep station if the order didn't send to the printer and didn't show on the KDS screen.
- Review item routing rules to ensure items aren't being unintentionally redirected.
- Confirm that all devices in question are part of the same device group if you use device groups.