topic drinks in Restaurant Operations

drinks

Catbalu — Thu, 18 Jul 2024 20:55:54 GMT

Currently, we have a "refill" button configured to send drink refill requests to the drinks printer. While the refill prints to the drink station if drinks are entered individually, it does not if a server inputs, say, 5 cokes initially and then breaks them out individually when one person requests a refill. Does anyone have an suggestion to remedy this?

Re: drinks

au79teahouse — Fri, 19 Jul 2024 02:53:04 GMT

Do you want the ticket to be printed out in individual chit when a server enter a quantity of an item?

If so, In Toast Web, navigate to Kitchen > Printers, tickets, & KDS devices > Kitchen.

Check the options as shown in the picture above. Save and publish.

If that is not your case, it would be helpful if you can include more details on your situation.

Re: drinks

rcmck — Fri, 19 Jul 2024 03:43:13 GMT

Is the refill button a seperate menu item or a modifier of the soda item?

Re: drinks

Catbalu — Fri, 19 Jul 2024 18:51:30 GMT

We have a button called "refill" as a mod for drinks. We use this AFTER a drink has been fulfilled. It's basically updating the order. Here are the scenarios:

1. If the drinks are put in separately at the time of order and the server puts in a refill. The refill ticket prints.

2. If they are put in as, say, 3 cokes instead of 1 coke three separate times, it does not work. It will print a refill order for ALL drinks even though there is only one who wants one.

3. The server separates the drinks out to order a refill for one guest. In this situation, a ticket will not print at all.

Re: drinks

Catbalu — Fri, 19 Jul 2024 18:52:31 GMT

Currently it is a modifier of the drink item. I am resigned to the fact that I may have to have it as a separate menu item. I was hoping to avoid that...not sure why. 🤔

Re: drinks

nbunda — Fri, 19 Jul 2024 19:04:10 GMT

I think the only way around this is decreasing the item count if it was initially rung in with a quantity, and ringing it back in with the refill option added.

Your servers could use the “duplicate” button rather than quantity when ringing the drink in initially, as long as menu item consolidation is turned off, to speed things up.

If inventory tracking matters to you, you may also consider always ringing a refill in as a separate item, but setting up an auto-applying discount that takes the price off when “Refill” is selected.

Re: drinks

rcmck — Fri, 19 Jul 2024 20:14:13 GMT

Ok, so it's a modifier that can applied multiple times and they are just editing the already sent item and a change ticket is being printed at the drink station? I am not sure why the splitting multiple back into one is stopping it from printing though, I can't say I have every used a modifier like this, would have to do some tests myself.

Re: drinks

Sdaniel — Tue, 23 Jul 2024 22:09:08 GMT

Hi @Catbalu!

While I don't have an answer to your question pr say, I can share what we do with our refill beverages. We have a designated Beverage group for refillable beverages, where the beverage is an actual menu item, but that is because we are doing lot of work with inventory and theoretical numbers at the moment.

The other aspect for us is that for sodas or iced teas, we bring out the refills in small carafes, not in a glass. The server has the option to ring in the refill carafe once the guest is close to finishing their glass of soda, or we did create a modifier called "Refill Carafe with drink" that can be rung in with the soda. Our servers are only responsible for ringing in the drinks, and we have a team of what we call drink makers/runners producing and running the drinks out. For us it's important to give the servers every button they need to be able to communicate clearly without having to go into the kitchen. We also really enforce using seat numbers, so we try to avoid ringing in a soda per say by QTY.

I hope this helps! I know it might not be ideal for your operation, but thought I'd share what we do. 🙂

Example:

Refill Beverage Menu:

Soda Carafe Refill Example:

Refill Carafe w/ Beverage modifier example: