topic Re: Kiosk issues in Restaurant Operations

Kiosk issues

crewsventures — Tue, 13 Aug 2024 15:17:41 GMT

We just purchased a kiosk and have been trying to get it to work for 3 months now. Support is no help and they just tell me to do the same thing over and over which doesn't work. The kiosk will not accept tap, apple pay it only accepts swipe. When i try to install toast software on the kiosk it acts like its installing it then restarts over and over. Theres no way to even access the menu to tell it which printer to use. This thing is useless and im not getting any help on even returning this thing to toast all the meanwhile they keep charging me $90 a month for the kiosk subscription. Anyone having similar issues or know how to get this paperweight to work properly.

Re: Kiosk issues

Rob — Tue, 13 Aug 2024 16:46:13 GMT

I am sorry to hear about this; I will make sure your case is escalated for a resolution!

Re: Kiosk issues

crewsventures — Thu, 15 Aug 2024 19:13:32 GMT

Thursday and i haven't heard anything from anyone. Another business week will pass without being able to use the kiosk and being charged.

Re: Kiosk issues

Sydney042100 — Thu, 15 Aug 2024 20:08:51 GMT

Hey! Can you tell me what steps support has directed you to do? Clear storage? Updates? Removing the card reader? Updating the card reader? Let me know so I can attempt to help while the escalation team works on it!

Re: Kiosk issues

crewsventures — Thu, 15 Aug 2024 21:20:40 GMT

Restart, reset, restore, talk to the onboarding team and update. None have worked, I can’t access anything other than the kiosk, there’s no way to even access the menu setup or modes or printer setup to connect a printer.

Re: Kiosk issues

Sydney042100 — Thu, 15 Aug 2024 21:43:33 GMT

try these steps and let me know if anything changes. Before doing this, ensure the “download toast” application is present on your terminal.

1.) go to the terminal settings > apps & notifications > toast POS > storage > click clear cache then clear storage (click yes for the storage prompt)

2.) reopen settings > apps & notifications > toast POS > force stop > then uninstall

3.) check terminal is up to date > settings > system > system updates

4.) settings > all the way at the bottom click “usb detection” > click reset all > confirm it is connected > run the 3 sequences to test the reader

4.) check WiFi is connected and stable

5.) use the “download toast” application to reinstall

Re: Kiosk issues

crewsventures — Fri, 16 Aug 2024 05:36:24 GMT

I’m not sure which program this is for but I don’t have those settings.

Re: Kiosk issues

crewsventures — Sat, 17 Aug 2024 01:34:05 GMT

Going into Saturday another $90 fee for this kiosk that doesn’t work. If you’re planning on using the kiosk, don’t. Time to switch pos companies.

Re: Kiosk issues

Sydney042100 — Sat, 17 Aug 2024 02:06:39 GMT

Hey! Would you want to give me a call tomorrow? You do have the settings I wrote about, maybe the steps are out of order based on terminal version.

Re: Kiosk issues

au79teahouse — Sat, 17 Aug 2024 02:09:02 GMT

I understand it is frustrating that you don't get the service that you pay for. Before you consider switching your pos provider, let's see if we can help you out here.

Are you able to negative to the screen shown in the picture on you "Kiosk?

Re: Kiosk issues

rcmck — Sat, 17 Aug 2024 20:43:34 GMT

Looks like they might have the new toast launcher, should still be able to do all those steps though, just a little different, check out this article and video, might help guide them better. https://central.toasttab.com/s/article/Using-Toast-Launcher

Re: Kiosk issues

Rob — Thu, 12 Sep 2024 20:00:25 GMT

@crewsventures I Wanted to check in to see if this Kisok issue was resolved.

Re: Kiosk issues

Sdaniel — Thu, 12 Sep 2024 20:43:55 GMT

Hey @crewsventures !

I am sorry to hear about the struggle of finishing the Kiosk setup, I will say it's well worth it once it's working properly. We have Kiosks at three locations, and I agree that the initial setup was a bit confusing, but Toast support was able to help me out! I was given a secret password to unlock the Kiosk in order to access all the settings to finish the setup. We were a part of the beat testing though, and so this may have changed by now.

Re: Kiosk issues

PEPZ_EM — Thu, 27 Feb 2025 03:53:25 GMT

Sorry to hear about your issue—were you finally able to get it resolved?I’ve been trying to contact Toast for the past few weeks to purchase a kiosk, but every time I call customer support, I receive the same response: that a sales representative will reach out. Unfortunately, no one has followed up. It has been quite frustrating, especially when trying to get a simple answer. I’m located in Orange County, California.Looking forward to getting a response from toast after reading this.

Re: Kiosk issues

jenni — Mon, 03 Mar 2025 21:34:12 GMT

Hi there, I apologize and understand the no follow up being frustrating! I just reached out internally and you should be hearing from an AE soon.

Jenni

Re: Kiosk issues

PEPZ_EM — Mon, 03 Mar 2025 22:30:10 GMT

looking forward talk to someone. TY

Re: Kiosk issues

PEPZ_EM — Mon, 03 Mar 2025 22:31:40 GMT

Could you also let me know if there is a district or sales representative in my region whom I can contact directly?

Re: Kiosk issues

jenni — Tue, 04 Mar 2025 17:39:23 GMT

Yes, I was able to find the AE in your region and she is the one that will be reaching out!