topic Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets in Restaurant Operations

"Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda — Wed, 25 Sep 2024 21:00:06 GMT

Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the printed kitchen ticket removes the pre-modifier and combines everything into one line. See this example:

For this order, the guest wants 1x Horseradish (ON the sandwich), and 1x Horseradish ON SIDE, the latter of which was entered using an ON SIDE pre-modifier. It appears perfectly in the POS and on screen (and if they ONLY want it on the side, then the pre-modifier prints perfectly as well), but for some reason, when the modifier is added both normally AND with a pre-modifier, the kitchen ticket consolidates them and removes the pre-modifier. Frustrating for servers and guests! Is this intended?

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

Tracerland11 — Mon, 07 Oct 2024 10:20:40 GMT

I wonder if you have consolidate modifiers on? Check under "Front of House>UI Options" scroll down to find consolidate modifiers and menu items. I have mine set to no as they don't serve a purpose yet for me to change that will help our kitchen out.

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda — Mon, 07 Oct 2024 19:06:07 GMT

Hey @Tracerland11, as I mentioned, that setting is enabled, and we need to keep it enabled for instances like 2x horseradish, 2x mayo, etc., but it doesn’t hold on to pre-modifiers when printing. It will just consolidate two modifiers on the kitchen ticket, even if one of those modifiers has a pre-modifier and shouldn’t be consolidated (It just discards the pre-modifier on the kitchen ticket). In the Terminal and KDS, everything displays correctly and the pre-modifiers are kept separate. This only affects the printed tickets.

@Rob seems like a bug? Maybe you can get this info in the right hands?

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

Rob — Tue, 08 Oct 2024 16:57:04 GMT

Hey @nbunda, I reached out to my team about this but don't have an update yet. Do you happen to have any support cases about this? I can escalate it and then see if this is a red flag(bug) that needs to be fixed.

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda — Tue, 08 Oct 2024 17:18:28 GMT

I don't have one open, but I can create one if you think that will get it looked at faster!

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

Rob — Tue, 08 Oct 2024 18:12:25 GMT

Yes, please! Can you DM me the case number when it's created? List as much info about this as you can, but I will also add this thread to the case!

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda — Wed, 09 Oct 2024 00:14:01 GMT

Just DM'ed you!

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda — Wed, 06 Nov 2024 15:29:07 GMT

Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!

Re: "Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

Rob — Wed, 06 Nov 2024 16:00:45 GMT

Awesome happy to hear it. Thanks for reaching back out with an update!