Credit Card Tips Allocated to Wrong Pool

EliGreen — Mon, 14 Oct 2024 16:59:27 GMT

Hello! I am looking for instructions on how to reallocate credit card tips that ended up in the wrong tip pool.

The Scenario: A check was opened by a bartender and on drink was purchased. The customer then moved to a table where a server completed the majority remainder of the transactions. The check was transferred before it closed, but the tips still ended up in the bartender pool. Is there a way to adjust this before submitting to payroll? I see that I can manually adjust cash tips in timecard reports, but not credit tips.

Thanks!

Re: Credit Card Tips Allocated to Wrong Pool

Rob — Fri, 18 Oct 2024 15:15:56 GMT

You may need to reach out to support for more information. It seems like this might be possible, but I couldn't find any articles that explain how. Attached are some articles on Tip pooling for your review. Also, if you find a way to do this, please post the answer here for future community members!

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topic Credit Card Tips Allocated to Wrong Pool in Restaurant Operations

Credit Card Tips Allocated to Wrong Pool

Re: Credit Card Tips Allocated to Wrong Pool