topic Re: Packaging Preferences for Curbside in Restaurant Operations

Packaging Preferences for Curbside

rcmck — Tue, 04 Jun 2024 16:26:44 GMT

Trying to use the new packaging preferences options but they don't seem to show on KDS/Orders Hub/Receipt when Curbside is selected, though it does show the option to select preferences during checkout, is this a known issue?

Re: Packaging Preferences for Curbside

Rob — Fri, 07 Jun 2024 14:54:44 GMT

Are they still not showing up?

Configure Packaging Preferences for Takeout and Delivery

Re: Packaging Preferences for Curbside

rcmck — Fri, 07 Jun 2024 18:23:40 GMT

As far as I know, I have not had one yet today, will let you know.

Re: Packaging Preferences for Curbside

rcmck — Fri, 07 Jun 2024 20:46:59 GMT

It does seem to be working now, strange. Not sure what changed, didn't get any updates.

Re: Packaging Preferences for Curbside

rcmck — Mon, 10 Jun 2024 19:12:02 GMT

I spoke too soon, now it's seems to be completely random, not just curbside like I initially thought, then I thought maybe it was orders coming from takeout app or other source that doesn't support it yet but it wasn't.

Re: Packaging Preferences for Curbside

Sdaniel — Mon, 28 Oct 2024 20:02:13 GMT

Hey!

What is your expeditor ticket configuration? One of our locations mentioned that the utensils preference does not print on the kitchen ticket, and the Toast agent mentioned it is because we use prep station configuration. We do want all items (food & beverages) to print on our online order tickets, which do now, but the problem is that if we turn on "send to expeditor" as the agent suggested, it affects our dine in tickets too and we only want foo to appear on our dine in tickets that print at the expo printer. We have different stations for drinks.

Re: Packaging Preferences for Curbside

rcmck — Mon, 28 Oct 2024 20:27:54 GMT

Not showing on printed tickets is expected I believe, I think it only shows on kds or orders hub. Are you trying to get it to show on a printed expedior ticket or just not seeing it on the expedior kds?

Re: Packaging Preferences for Curbside

Sdaniel — Mon, 28 Oct 2024 21:28:15 GMT

Interesting, so you don't see the utensils preference on your expo ticket? According to the packaging preference article, it should.

Re: Packaging Preferences for Curbside

rcmck — Mon, 28 Oct 2024 21:32:28 GMT

I don't use a printed expo ticket, just the screen. I can test that for you though. But I think your issue is that you don't want drinks on dine in expo tickets just takeout?

Re: Packaging Preferences for Curbside

Sdaniel — Mon, 28 Oct 2024 21:35:00 GMT

Got it! We might move away from using expo tickets, but not anytime soon. That is correct, we only want drinks on takeout tickets, not dine in tickets. On the plus, the packaging preference does appear on our carryout KDS, order hub, and sticky item labels. No need to test, thank you for offering though! 🙂

Re: Packaging Preferences for Curbside

rcmck — Mon, 28 Oct 2024 21:41:30 GMT

Okay, I think you could achieve this with some item routing based on dining option, assuming you're default prep station for drinks is set to not send to expeditor, you could create another prep station for takeout drinks that is set to send to expeditor and reroute from the original prep station to the takeout drink prep station if it is a certain dining option. More on item routing if you are not familiar https://central.toasttab.com/s/article/Print-Routing-by-Dining-Option#routingbydiningoption