topic Re: Kitchen Printer not printing/Jamming in Restaurant Operations

Kitchen Printer not printing/Jamming

chadtlee3 — Fri, 06 Dec 2024 18:09:02 GMT

Hello, I have had a problem with 3 printers so far where they just sop printing. Essentially, a ticket gets sent in. It'll print out like half the ticket. Then it will just stop pushing the paper out and act like it trying to print still but does not. I do not know if that makes sense. Anyways, the customer service line is essentially useless in helping me. Luckily the first two printers were under warranty. But I just had to pay $300 for a new one. So. Any thoughts or ideas would be great!?!?!?!?!

Re: Kitchen Printer not printing/Jamming

rcmck — Fri, 06 Dec 2024 18:51:47 GMT

What printer brand and model? Impact or thermal?

Re: Kitchen Printer not printing/Jamming

chadtlee3 — Fri, 06 Dec 2024 19:10:21 GMT

Its the epson ticket printer and it is an impact printer not thermal

Re: Kitchen Printer not printing/Jamming

rcmck — Fri, 06 Dec 2024 20:07:47 GMT

Thanks, it sounds like you are describing that paper stops feeding but the print head continues to print the ticket in the same spot. Epson U220 is pretty bullet proof (I don't think I've had to replace 3 in the last 15 years) most of the problems are usually related to the paper or ribbons themselves. I would check for an issue with the paper itself or debris trapped on/in the feed rollers, I have also had some poor quality paper in the past that fit too tight and would not feed properly, also people putting the paper in backwards.