topic Re: New Kiosk UI having problems with Gift Cards? in Restaurant Operations

New Kiosk UI having problems with Gift Cards?

www — Mon, 25 Nov 2024 04:28:38 GMT

Is anyone else experiencing issues with Gift Cards using the New Kiosk Experience?

I've been getting reports of Kiosk screens freezing and getting stuck on the "Payment Processing" screen after customers try to use their Gift Card to pay.

This appears to only affect Kiosks after switching to the New Kiosk Experience.

I have not submitted a ticket yet because it doesn't appear to happen every time so I'm not sure if that's the real reason. But I never got any complaints on the old Kiosk UI.

Re: New Kiosk UI having problems with Gift Cards?

au79teahouse — Mon, 25 Nov 2024 07:03:37 GMT

We don't get gift card payment at the kiosk very often. We experienced this issue only once last month. Not sure what caused the glitch. Could be network connectivity issue.

Re: New Kiosk UI having problems with Gift Cards?

www — Fri, 29 Nov 2024 02:14:21 GMT

Thanks au79teahouse!

We have about a dozen stores that have gone back to the old Kiosk interface, while two stores have no issues with new Kiosk UI.

I haven't had time to really investigate this, so the only thing I can do is gather more information for now.

Re: New Kiosk UI having problems with Gift Cards?

mmm2306 — Thu, 12 Dec 2024 21:42:39 GMT

We are seeing this happen at 2 locations that have kiosks. We were able to replicate the issue side by side with each device. Toast is creating a call and this is what I got back from them today:

'We actually just heard back from the Kiosk team that this is a known bug and there is currently a red flag ticket open with our engineering team to work on a fix. Now I can get a case opened up with our customer care team to have them attach this to the larger impacted group for this problem, I just need a bit more information to get this all filed. Can you provide me with the addresses of the two impacted locations and the serial numbers of the impacted devices?'

Re: New Kiosk UI having problems with Gift Cards?

www — Fri, 13 Dec 2024 01:23:16 GMT

HI @mmm2306 thank you so much for taking the time to test this! We have not had time to test it so everyone was just using the old Kiosk UI. I'll submit a ticket to Toast as well and point them to this discussion.

Re: New Kiosk UI having problems with Gift Cards?

mmm2306 — Mon, 13 Jan 2025 16:26:18 GMT

Hello, we have not heard anything back on the 'bug' fix from Toast yet so I went in and disabled the kiosks from being able to accept gift cards until there is a fix. You can do this and still use the new UI. Hope this helps!

Re: New Kiosk UI having problems with Gift Cards?

au79teahouse — Mon, 13 Jan 2025 22:53:05 GMT

It seems this bug will be patched in 2.82.

https://doc.toasttab.com/doc/relnotes/techReleaseNotes2_82.html