topic Re: New Uber Eats integration expanded delivery radius vs Doordash Integration? in Restaurant Operations

New Uber Eats integration expanded delivery radius vs Doordash Integration?

flyfish66 — Wed, 08 Jan 2025 18:58:31 GMT

For the new Toast Uber Eats integration I believe I saw a notice come in saying that it would offer an expanded delivery radius.

Is this true?

Currently our Doordash integration is limited to 5 miles.

I know switching to using own drivers is a solution to delivery radius, but that can be costly to store or to customer if cost is passed on to them.

Here is what I received from "What's New at Toast":

"An Uber good partnership to unlock more savings and a larger network.We announced a new integration between Toast Delivery Services and Uber Direct to allow restaurants across the U.S. to save on delivery fees, expand delivery radius, and leverage Uber's extensive delivery network to offer local delivery of orders made by phone and through Toast digital ordering channels, including Online Ordering, Branded Mobile App, and the Local by Toast app"

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

Rob — Wed, 08 Jan 2025 19:02:56 GMT

Yes, it is true. Toast has partnered with Uber Direct to offer an expanded delivery radius. The integration with Uber Direct allows for a delivery radius of up to 8 miles, which is larger than the current 5-mile limit with DoorDash.

Toast Delivery Services® FAQ

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

flyfish66 — Wed, 08 Jan 2025 19:10:54 GMT

Is it everything the same set up as Doordash? $7.49 flat fee with ability to add service charge of our own choosing.

I believe Doordash does not cross rivers? I.E. we are in Marylad and even if within 5 miles it will not include delivery into Virginia across the Potomac River. Is that true for Doordash? and for Uber?

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

flyfish66 — Wed, 08 Jan 2025 19:32:30 GMT

I am seeing some conflicting things just now on our Toast Delivery Services.

In my Takeout and Delivery settings I know see for Toast Delivery Services the attached screenshot.

It now says Door Dash Drive, before it was something like Toast Delivery Service using Doordash. I also see that for Door Dash Drive that it now allows for up to a 10 mile radius adding .50 cents per mile between 6 and 10 miles. This is new to me and most have populated in my Takeout Delivery Settings recently.

Also, under "Select Your Delivery Provider" I see that Uber Eats is checked off? Why? I never checked that off as we have always used Doordash thru TDS and have never added the integration for Uber Eats and thats for certain as it just recently came out and I was inquiring about it here.

Also, the difference between Door Dash Direct and Doordash thru TDS has always been a bit confusing, have they merged?

Yeah a bit confused on all this - especiall as to why Uber Ets is checked off for my Take & Delivery...

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

Rob — Mon, 13 Jan 2025 21:47:27 GMT

Sorry for the confusion around these changes; based on the info I could find, here are the answers to your questions:

DoorDash Drive and Uber Direct are different providers; you can choose which one you want to use via Takeout & Delivery. Uber Direct's delivery radius is 8 miles,s and DoorDash Drive is the 10 miles you have listed; for more info about these, check this article Toast Delivery Services® FAQ
Uber Eats Checked Off: Do you mean Uber Direct? If so, we sent out some emails stating that locations would automatically be switched to Uber Direct; if you would like to continue using DoorDash, you can change it from the menu you have shown.
DoorDash Direct and DoorDash through TDS are separate services. DoorDash Direct is a third-party ordering service, while TDS uses DoorDash or Uber Direct for delivery from Toast Online Ordering.

-EDIT-
DoorDash Direct and DoorDash through TDS are Separate services. When you use TDS, you can choose to use DoorDash, now called DoorDash Drive, or Uber, now called Uber Direct. More info here Toast Delivery Services® Overview
DoorDash Direct would be your location directly integrating with DoorDash; more info here Get Started With the DoorDash Integration

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

Rob — Wed, 08 Jan 2025 19:59:46 GMT

It looks like everything is the same with the radius, and you can still setup your own fee using a service charge, but also looks like you can list different fees based on guest cart size and more.

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

flyfish66 — Wed, 08 Jan 2025 20:14:01 GMT

Yes understood. Thanks

To clarify in your third bullet point: while TDS uses DoorDash. Here you are referring to Door Dash Drive correct? as is listed in the "Select your Your Delivery Provider" in Takeout/Delivery.

Difference Between DoorDash Direct and DoorDash through TDS: DoorDash Direct and DoorDash through TDS are separate services. DoorDash Direct is a third-party ordering service, while TDS uses DoorDash or Uber Direct for delivery from Toast Online Ordering.

Re: New Uber Eats integration expanded delivery radius vs Doordash Integration?

Rob — Mon, 13 Jan 2025 21:51:50 GMT

For the 3rd point, yes, sorry, I think I got a bit confused myself, but you are correct; TDS allows for DoorDash Drive or Uber Direct to be used. I will update my 3rd point to try to make it more clear!

DoorDash Direct would be your location directly integrating with DoorDash; more info here Get Started With the DoorDash Integration

Hopefully, this clears some of the confusion... I'm not a fan of the names we've decided for these things 😅