topic Invoicing Error in Restaurant Operations

Invoicing Error

MSRBC — Tue, 14 Jan 2025 16:06:43 GMT

Hi all,

I have uploaded multiple invoices in Xtra and things are going well. I have 3 though that are causing a hiccup. When i go in to fix whatever error it has I have this message "is currently viewing this document. You may edit it once they close it." I am the only one in the system at the time and no one on this end has even logged in yet so I am not sure where this is coming from and/or if I can clear it??

Re: Invoicing Error

Rob — Wed, 15 Jan 2025 22:39:06 GMT

You may need to contact support for this error I would try to see if Clearing your cache and cookies solves this.

Re: Invoicing Error

MSRBC — Thu, 16 Jan 2025 17:03:03 GMT

Thank you - Update - It seems due to us just getting started the folks at Toast were in the system looking at and reviewing the uploaded invoices.