topic Re: phone orders showing on KDS broken into courses. How to stop? in Restaurant Operations

phone orders showing on KDS broken into courses. How to stop?

Thaiguys — Thu, 23 Jan 2025 09:45:20 GMT

I have a problem with how my restaurant’s orders show on the Kitchen Display System (KDS). For dine-in orders, I want them to be divided by courses like appetizers, entrees, and desserts, and that part works fine. But for phone orders, pickups, and deliveries, I want everything to show on the KDS as one order without dividing it into courses.

If the order is placed online, it shows correctly as one order on the KDS, but when servers manually enter phone orders using the regular menu, it gets divided by courses like a dine-in order. How can I make sure phone orders always show on the KDS as one order without dividing by courses? Is there a way to force phone orders to automatically use the online menu?

Re: phone orders showing on KDS broken into courses. How to stop?

rcmck — Thu, 23 Jan 2025 19:29:29 GMT

Do you have a separate menu for online orders? I believe no courses is just how online orders behave normally, not sure why any dining option with a takeout behavior doesn't just work the same way. If you do already have an online/takeout specific menu that is hidden from the POS, you can unhide in device setup if you would like to use it for phone orders.

Re: phone orders showing on KDS broken into courses. How to stop?

Thaiguys — Fri, 24 Jan 2025 16:55:57 GMT

Yes, we have a separate menu to online orders - mainly to prevent people from ordering alcohol, since our license is only for dine-in alcohol sales. When that menu (the default for online orders) is used, the dividing into courses on kds doesn’t occur. If we switch to the online order menu for taking a phone order, it acts correctly, it is just servers are not remembering to change to the online menu when selling a phone order. I hope there’s a way to force all phone orders and take out (where the customer comes in and makes an order for take-out) to stop breaking it up by course on the kds.

Re: phone orders showing on KDS broken into courses. How to stop?

rcmck — Fri, 24 Jan 2025 17:13:04 GMT

Do you take all phone orders on the same device or on multiple?

Re: phone orders showing on KDS broken into courses. How to stop?

Thaiguys — Fri, 24 Jan 2025 17:19:02 GMT

We use multiple devices handhelds and the pos register.

Re: phone orders showing on KDS broken into courses. How to stop?

rcmck — Fri, 24 Jan 2025 21:53:57 GMT

Ok, if it was one device you could hide the menus you don't want them to use, only other thing they could do is change the course of items to be the same before sending the order, but if they are already forgetting to use the right menu then that will probably be an issue as well.

Re: phone orders showing on KDS broken into courses. How to stop?

Thaiguys — Fri, 24 Jan 2025 22:17:44 GMT

I guess its too bad toast doesn’t have a ‘force dining option to use menu x’ feature.

Re: phone orders showing on KDS broken into courses. How to stop?

rcmck — Fri, 24 Jan 2025 23:27:19 GMT

Yeah, or if they just made in house takeout orders act the way online orders do that would solve the issue.

Re: phone orders showing on KDS broken into courses. How to stop?

HRsea — Sat, 26 Apr 2025 03:22:55 GMT

We use the same menu for dine-in, in-store take-out, and online orders. Only online orders are not divided into different courses. We want in-store take-out orders to also not be split into courses at the expo KDS.

Re: phone orders showing on KDS broken into courses. How to stop?

Rob — Wed, 30 Apr 2025 18:37:22 GMT

If you are asking about how to prevent orders from being split into courses at the KDS following the steps below should resolve this, let me know if you have any other questions!

1. Select the three-dot overflow menu in the top-right corner of your screen and choose Device Setup.
2. Scroll down to the Kitchen Setup section and select Ticket Display Options.
3. Under Courses, deselect the option to display courses for in-store take-out orders.
4. Select Continue to save your selections.
5. Repeat this process for each of your KDS devices.

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