topic Re: Order Sending before payment in Restaurant Operations

Order Sending before payment

CharlesW — Tue, 22 Nov 2022 21:21:33 GMT

We are a fast casual concept that in some locations takes the order on the POS and sends the order to the kitchen to prepare the order. We have issue with in store orders firing to the KDS before payment. We would love to not send the order to the kitchen until payment is completed. Right now it sends to the KDS when you hit the Pay button but many customers will decide to add something after the cashier hits pay. This ends up creating a second ticket in the KDS and in turn does not get bagged together so the customer ends up missing food.

Anyone else dealing with this?

Re: Order Sending before payment

rcmck — Tue, 22 Nov 2022 22:00:11 GMT

Do you have send order after check is paid on under front of house settings?

Re: Order Sending before payment

CharlesW — Tue, 22 Nov 2022 22:15:55 GMT

Thanks for the reply @rcmck . Yeah I do have that setting on. Unfortunately that doesn't work. It still sends the order to the KDS as soon as you hit Pay on the menu and it takes you to the Payment screen. Maybe this is a limitation with using the Quick Order Mode?

Re: Order Sending before payment

rcmck — Tue, 22 Nov 2022 23:00:30 GMT

There are limitations but it is not the order mode (quick order, table) but dining option, if you are using a dining option with a behavior that is set to takeout or delivery you will still get the send stay buttons which lets you override for call in takeout orders. If you are still seeing buttons other than pay this is likely the case. You would need to use another dining option that doesn't have a takeout behavior or remember to not use the send stay or hold buttons, only pay.

A little more about dining options and behaviors if you are not familiar https://central.toasttab.com/s/article/Dining-Options-1492794310377

Also technical documentation goes into a little more detail about this setting than the little blurb under the actual setting in the backend.

Re: Order Sending before payment

GMTOWTAP — Wed, 30 Nov 2022 02:32:47 GMT

I wonder though, if a guest decides to change their order, when your cashier goes back to modify, it should send the modification back to the KDS and the ticket on the screen should read "changed" at the very top. My restaurant only uses quick order since we're Taproom and much of our place is self serve except for cooking the food.

Re: Order Sending before payment

rcmck — Wed, 30 Nov 2022 02:47:03 GMT

The KDS will always show changes or voids (this depends on weather or not changes are allowed on sent items or not) if you want printed tickets to show you would turn on print ticket changes in kitchen settings.

Re: Order Sending before payment

au79teahouse — Fri, 02 Dec 2022 05:58:40 GMT

I believe you may need to reach out to one of the Toast agent and ask about it. The "Send Order After An Order Is Paid" feature did not work at all when we first launched. I brought this up Toast. After several months (not sure how long it had been), there was an update and voila it works now.

It will be nice Toast can add patch note to each update so it is easier to understand what has been implemented.

Re: Order Sending before payment

au79teahouse — Sat, 03 Dec 2022 05:08:51 GMT

It will be nice Toast can add patch note to each update so it is easier to understand what has been implemented.

Re: Order Sending before payment

Rob — Mon, 05 Dec 2022 20:46:45 GMT

Hey, @CharlesW if you still need help with this feel free to reach out via Dm's with your restaurant info for further help!

Re: Order Sending before payment

CharlesW — Tue, 07 Feb 2023 18:28:46 GMT

Yes this did work, I just have not been able to get back in here to thank you for that. Amazing!!!

Re: Order Sending before payment

Rob — Tue, 07 Feb 2023 22:09:38 GMT

Perfect! Thanks for coming back to mark it solved!

Re: Order Sending before payment

moleary — Mon, 20 Mar 2023 21:24:13 GMT

You can always go back and edit that order and it will send the up to the kds with the same ticket number, just and updated version. If you need the steps to do this let me know and I will send them to you.