topic Re: Integration with UberEats in Restaurant Operations

Integration with UberEats

thepokecompany — Fri, 10 Mar 2023 00:31:45 GMT

Every few days our UberEats orders get canceled due to not getting “integrated” by Toast. Why does this keep happening and how can we stop our UberEats app from turning us off for missing orders?

Re: Integration with UberEats

au79teahouse — Fri, 10 Mar 2023 01:56:03 GMT

Did you make changes to your menu items recently?

Re: Integration with UberEats

GaiaandLoki — Sun, 15 Oct 2023 20:25:39 GMT

With the New POS design and closing out Uber Eats transactions at the end of the night, how do we go about doing this?

Re: Integration with UberEats

Rob — Mon, 30 Oct 2023 16:11:31 GMT

Hey, @GaiaandLoki, Thank you for your question! If you are using direct UE integration, the orders you receive through UE will have a "other payment option" applied. This means that Toast will not actually capture any payments. I am a bit confused about what you mean by "closing out UE transactions at the end of the night." Could you please provide more information so that I can better assist you?

Re: Integration with UberEats

lkay4565 — Fri, 28 Feb 2025 12:01:49 GMT

once again, community manager isn't helpful. This same issue has been happening to me, ubereats orders NOT being accepted by Toast POS. I have worked with ubereats extensively, toast cant figure it out! cancelled orders amounting to hundred/ thousands of uncaptured sales. ive been taking a real hit to my bottom line because Toast/ubereats integration is still in BETA!!!! ubereats did some digging and found that toast has been canceling orders because items not available. this is ridiculous!!!! the toast system is not in sync with ubereats menu. please fix this asap!!!!!

Re: Integration with UberEats

Rob — Wed, 05 Mar 2025 18:47:26 GMT

Thank you for reaching out, I understand how frustrating this situation must be, and I apologize that my information hasn’t been helpful. If you could please provide me with your case number from support, I will forward it to an expert who can assist you further. Additionally, if you have examples of the canceled orders, that would greatly help the agent in resolving the issue.

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