topic Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS in Restaurant Operations

MAJOR Ubereats issues: ongoing disconnect with TOAST POS

lkay4565 — Fri, 28 Feb 2025 12:39:20 GMT

Ubereats orders NOT being accepted by Toast POS. I have worked with ubereats extensively, toast cant figure it out! cancelled orders amounting to hundred/ thousands of uncaptured sales. i've been taking a real hit to my bottom line because Toast/ubereats integration is still in BETA! ubereats did some digging and found that toast has been canceling orders because items not available. this is ridiculous. the toast system is not in sync with ubereats menu. please fix this asap!

In addition to lost sales, ubereats then pauses online ordering for your restaurant automatically. JEEESH! talk about double penalties on top of paying TOAST a subscription fee for this mess!!!!!! i expect some compensation for this mess. Support doesn't know how to fix. this has been going on for week, probably months, if I do a deep dive.

see proof below:i wasnt able to upload more than 1 image

Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS

au79teahouse — Fri, 28 Feb 2025 18:41:16 GMT

Did you recently make any changes to your menu?

Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS

lkay4565 — Fri, 28 Feb 2025 19:51:29 GMT

nothing major, not anymore than the usual activity of tweaking things. Why?

Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS

au79teahouse — Fri, 28 Feb 2025 20:32:56 GMT

I once encountered a situation where I created a required modifier that was invisible to a third-party channel, causing all orders with that modifier to be rejected. In another instance, while adjusting item and modifier names, I unintentionally caused orders to be rejected as well. Your situation may be different from my experience, but I understand your frustration and am trying to help. Wish you the best of lucks.

Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS

ashokr — Tue, 04 Mar 2025 17:58:00 GMT

Surprisingly, I haven't seen any issues either. Maybe you are a new integration? I have also seen some early issues when we first integrated, but its pretty smooth these days.

Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS

Rob — Sat, 08 Mar 2025 01:15:46 GMT

I just wanted to reach out and let you know this issue has been moved to an escalated level of support for resolution. Let me know if there is anything I can do to support you!

Re: MAJOR Ubereats issues: ongoing disconnect with TOAST POS

www — Sun, 09 Mar 2025 13:14:29 GMT

Recently I had this issue with GrubHub. I updated the menu and both DoorDash and UberEats updated correctly, but it took over 2 days and calling into Toast for them to fix the GrubHub integration.