topic Re: tip amount notification on applepay payments in Restaurant Operations

tip amount notification on applepay payments

WDP — Wed, 15 Feb 2023 22:33:16 GMT

Hello,

When we take apple pay payments on our handhelds, there's a notification that pops up when someone logs into the main station. If the check (table 14) belonged to server A, but server B logs in with his/her own passcode, they see the notification that "table 14 left a 24% tip". If they click open that notification, it shows what any other server received in tips as well at their paid /completed tables regardless of payment method.

Does anyone know if we can get rid of this? We don't really like employees to see what other employees are being tipped.

Thank you.

Re: tip amount notification on applepay payments

rcmck — Wed, 15 Feb 2023 22:50:05 GMT

Are you talking about a bubble style notification like this?

Re: tip amount notification on applepay payments

WDP — Wed, 15 Feb 2023 22:57:56 GMT

Yes. Except ours is a yellow bell not an exclamation point.

Re: tip amount notification on applepay payments

rcmck — Wed, 15 Feb 2023 23:06:59 GMT

Thanks, that's the one, I don't know of any notification that alerts on paid tabs, there is a beta for qr code payments, you may be a part of that, either way notifications can be turned off in the backend under notification setup. Just turn off whatever ones you don't want to appear, this will affect all devices, no way to do it on only certain devices at this time. https://central.toasttab.com/s/article/Can-Toast-send-alerts-to-my-app-when-certain-things-occur-1493068611739

Re: tip amount notification on applepay payments

rcmck — Wed, 15 Feb 2023 23:19:34 GMT

Actually, it may be out of beta, just looked at my own settings and it was there.

Re: tip amount notification on applepay payments

WDP — Wed, 15 Feb 2023 23:23:53 GMT

Thank you. I actually was in that section on the back end the other day and I had unchecked the one thing I thought applied to this situation, but it is still happening so I'm not really sure what else to do other than disable the mobile pay function. We don't do the QR code pay or ordering so I didn't think to uncheck that, but I will try it and see what happens. Thanks again.

Re: tip amount notification on applepay payments

rcmck — Wed, 15 Feb 2023 23:28:23 GMT

Ok, I'm thinking it may be connected to the qr settings.

Re: tip amount notification on applepay payments

Rob — Thu, 16 Feb 2023 00:19:30 GMT

Let me know if this works for you! Turning off the notifications should prevent this, but let me know if it doesn't!

Re: tip amount notification on applepay payments

josh212 — Thu, 16 Feb 2023 11:12:42 GMT

Deselect all servers

Re: tip amount notification on applepay payments

Sdaniel — Tue, 09 Jan 2024 15:41:01 GMT

Hey @Rob, if we don't want to turn off the notifications, is there a way to remove the part where it shows the tip % left by a guest when the check is paid? We've noticed that the tip % that appears on the notification isn't always accurate.

Thank you!

Re: tip amount notification on applepay payments

Rob — Tue, 09 Jan 2024 17:36:31 GMT

Hey @Sdaniel based on what I could find there is not a way to remove that, but it does seem like other locations were having a similar issue. I will reach out to my team to see if they can offer any further insight!