https://community.toasttab.com/t5/restaurant-operations/tip-disappears/m-p/14860#M6184 <P>Hi @Rob_C,&nbsp;&nbsp;</P><P>Check out this recent thread on this topic.&nbsp;&nbsp;</P><P><A href="https://community.toasttab.com/t5/guest-experience/sorry-you-cannot-make-updates-to-order-from-this-online-ordering/td-p/14522" target="_blank" rel="noopener">https://community.toasttab.com/t5/guest-experience/sorry-you-cannot-make-updates-to-order-from-this-online-ordering/td-p/14522</A></P> Fri, 11 Apr 2025 15:01:55 GMT Kirsten_H 2025-04-11T15:01:55Z https://community.toasttab.com/t5/restaurant-operations/tip-disappears/m-p/14854#M6182 <P>So we are having an issue with online orders and the tips disappearing. &nbsp;When the guest picks up the order, and the team member goes to close the check out, they try to transfer the check to their account, but Toast won't let them. &nbsp;It gives an error message of "sorry, you cannot make updates to orders from this online ordering provider". &nbsp;This is an issue, because the tip is left hanging without being claimed by a server/bartender.</P> Thu, 10 Apr 2025 14:57:44 GMT https://community.toasttab.com/t5/restaurant-operations/tip-disappears/m-p/14854#M6182 Rob_C 2025-04-10T14:57:44Z https://community.toasttab.com/t5/restaurant-operations/tip-disappears/m-p/14860#M6184 <P>Hi @Rob_C,&nbsp;&nbsp;</P><P>Check out this recent thread on this topic.&nbsp;&nbsp;</P><P><A href="https://community.toasttab.com/t5/guest-experience/sorry-you-cannot-make-updates-to-order-from-this-online-ordering/td-p/14522" target="_blank" rel="noopener">https://community.toasttab.com/t5/guest-experience/sorry-you-cannot-make-updates-to-order-from-this-online-ordering/td-p/14522</A></P> Fri, 11 Apr 2025 15:01:55 GMT https://community.toasttab.com/t5/restaurant-operations/tip-disappears/m-p/14860#M6184 Kirsten_H 2025-04-11T15:01:55Z