topic Re: Mobile Ordering Receipts and KDS Routing in Restaurant Operations

Mobile Ordering Receipts and KDS Routing

Bobby317 — Tue, 15 Apr 2025 14:30:08 GMT

Ok... I need a mobile ordering/KDS Routing expert here.

We just turned on Mobile Ordering in our coffee shop. We have the receipts print at our expediter screen. However... we don't need the "Merchant" copy of the receipt to print. Anyone know if there's a way to just turn that copy off?

Re: Mobile Ordering Receipts and KDS Routing

Rob — Tue, 15 Apr 2025 19:45:44 GMT

Great question; thanks for reaching out to the community!

To stop the "merchant" copy of the receipt from printing, follow these steps:
1. In Toast Web, navigate to Takeout & delivery > Availability> Takeout/delivery.
2. Scroll down to the Receipt Printing section.
3. Make sure that the Merchant Copy is deselected for the Payment Receipts setting.
4. Save and publish your changes.

Let me know if that resolves the issues!

Stop Receipts From Printing Automatically for Online Orders

Re: Mobile Ordering Receipts and KDS Routing

Bobby317 — Tue, 15 Apr 2025 19:50:54 GMT

Thank you so much! I would have never found that! haha!

Re: Mobile Ordering Receipts and KDS Routing

ColinCranston — Mon, 14 Jul 2025 21:36:39 GMT

Hey Rob,

I have been trying to accomplish the same thing but changing this setting does not change anything. Our printer is still printing merchant copies with all online take out orders. Is there another solution to this?

Re: Mobile Ordering Receipts and KDS Routing

Rob — Mon, 21 Jul 2025 19:51:08 GMT

Those are the only steps to prevent online orders from printing. If you have saved and published the changes, you may try resyncing the data. However, if that doesn't work, you may need to contact support for further troubleshooting.

Resync All Data on Your Devices
Customize Receipt Printing For Online Orders

Re: Mobile Ordering Receipts and KDS Routing

Rob — Fri, 08 Aug 2025 21:40:06 GMT

Wanted to reach out here, were you able to get the merchant copy to stop printing?

Re: Mobile Ordering Receipts and KDS Routing

ColinCranston — Wed, 13 Aug 2025 22:50:28 GMT

Unfortunately no. In house takeout prints as it should but online takeout still continues to print the merchant copy

Re: Mobile Ordering Receipts and KDS Routing

rcmck — Thu, 14 Aug 2025 14:53:40 GMT

You may be mistaking the regular receipt for merchant copy, if you want nothing to print you also need to set the printer to on demand only