topic Packaging Options Missing on Website in Restaurant Operations

Packaging Options Missing on Website

Sdaniel — Thu, 24 Apr 2025 22:21:27 GMT

Hi everyone,

I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO.

After reviewing our various order sources (Toast Local, Toast Online Ordering, Branden mobile app, and website), I noticed that our website is missing the packaging preference. We haven’t made any changes to our settings, and all locations share the same configuration.

I’ve been in contact with Toast support throughout the day, but so far there’s no clear explanation for this glitch.

Has anyone else run into this issue recently?

This is what our packaging option looks like when its working:

Packaging Option Missing in the picture below:

Re: Packaging Options Missing on Website

rcmck — Fri, 25 Apr 2025 01:47:08 GMT

Have you checked to see if packaging preferences is still enabled?

Re: Packaging Options Missing on Website

Sdaniel — Fri, 25 Apr 2025 16:10:31 GMT

Hi! Yes, we checked that it was still enabled. The agents that were looking at the case also toggled on/off the setting to reset it, and it didn't fix the issue. I've now been told that this is an odd issue and engineering will need to review it.

Re: Packaging Options Missing on Website

Rob — Mon, 12 May 2025 19:11:40 GMT

Could you provide your case number? I want to keep an eye on it and make sure it's being updated!

Re: Packaging Options Missing on Website

Sdaniel — Mon, 12 May 2025 19:15:50 GMT

Hi Rob!

Thanks so much for the follow up. The issue has been resolved by engineering. It wasn't a fix that was within our hands unfortunately.

Re: Packaging Options Missing on Website

Rob — Mon, 12 May 2025 20:49:35 GMT

Gotcha, thanks for the update here!