topic Re: KDS Issues in Restaurant Operations

KDS Issues

nhutton — Wed, 23 Apr 2025 14:32:55 GMT

Is anyone else experiencing issues with their KDS. Specifically, we have noticed that orders are sometimes only going to the expo screens and other times only to the production screens. Additionally, there have been instances where orders are not showing up at all. This has been reported by all of our restaurants, and it started around the first of March. It doesn't happen every day but seems to be occurring more often the past couple of weeks.

Re: KDS Issues

rcmck — Wed, 23 Apr 2025 18:06:01 GMT

Are you using the new grid view KDS or the original?

Re: KDS Issues

Sdaniel — Wed, 23 Apr 2025 23:05:01 GMT

We haven't encountered this exact issue at our other locations; however, one location did experience a problem with their carryout KDS recently where orders were not appearing on that KDS. It turned out to be related to the device being on Wi-Fi after the ethernet connection was removed. I would check that your hard-wired devices are not also connected to wi-fi.

Aise from that, have you checked the KDS settings under Kitchen & Ticket Setup?

Re: KDS Issues

nhutton — Fri, 25 Apr 2025 15:56:31 GMT

We are using the original.

Re: KDS Issues

rcmck — Fri, 25 Apr 2025 17:32:38 GMT

The fact that it is multiple restaurant and all started at the same time is odd, I have not had any issues personally or seen any other posts about it, I am thinking a local network issue possibly. Do you use the toast managed network or are you self managed with your own IT or MSP?

Re: KDS Issues

nhutton — Mon, 28 Apr 2025 14:43:01 GMT

We use the toast managed network at all locations.

Re: KDS Issues

Rob — Wed, 30 Apr 2025 18:31:23 GMT

Thanks for reaching out to the community! If you haven't, it might be helpful to start a support case for this and provide some check numbers that you noticed this issue on to see what might be causing it. If you already have a case number, feel free to leave it here as well!