topic Re: Flashing Blue Question Mark Toast Go 2 in Restaurant Operations

Flashing Blue Question Mark Toast Go 2

seanmsulli — Tue, 29 Apr 2025 21:12:04 GMT

Anyone else having issues with their Toast GO 2 handhelds showing a flashing blue question mark above the screen? Started happening to us a week or so ago. None of the devices ever showed that they were in offline mode and the status screen shows everything online. The other day 9 of our 10 handhelds were having the issue. Force quitting the app and clearing cache makes the question mark go away but it eventually comes back. When it is present and I try to change someone's order to takeout it tells me it can't look up customers in offline mode (I've attached a screenshot) even though everything else shows as being online. I've been on with tech support and we just tried resetting and adjusting our access points but still having the issue.

Re: Flashing Blue Question Mark Toast Go 2

au79teahouse — Wed, 30 Apr 2025 00:28:42 GMT

It's a network issue. Have you tried to forget and join the network?

Re: Flashing Blue Question Mark Toast Go 2

seanmsulli — Wed, 30 Apr 2025 20:07:20 GMT

I'm trying that now. It made the question mark go away. We'll see if it lasts. I've force quit and cleared cache which made it go away before but it has always come back.

Re: Flashing Blue Question Mark Toast Go 2

seanmsulli — Fri, 02 May 2025 18:52:38 GMT

Question marks came back. Support said that their is a red flag ticket with engineering about the issue with customer lookup showing offline. Since it happens when the question mark shows up it seems to me like they are probably related. Said they were going to push an update out yesterday, but I haven't seen it yet.

Re: Flashing Blue Question Mark Toast Go 2

au79teahouse — Sat, 03 May 2025 00:57:01 GMT

I'm sorry that didn't work out for you. I just encountered the similar issue with out Toast Go today. Same blue question mark. I was able to resolve the issue by rebooting the handheld. Hoping your issue gets resolved as soon as possible.

Re: Flashing Blue Question Mark Toast Go 2

gch1 — Sat, 03 May 2025 01:27:28 GMT

we had the same issue , and support couldn't help us much so once we turn them off and turn them back on question mark disappeared completely /

Re: Flashing Blue Question Mark Toast Go 2

seanmsulli — Mon, 05 May 2025 20:26:46 GMT

The software update they pushed out to us over the weekend seems to have resolved the issue. It would be great if Toast had a know issue list so we wouldn't have to spend hours on the phone with support only to find out it's something behind the scenes they're already working on.

Re: Flashing Blue Question Mark Toast Go 2

Alicat — Mon, 05 May 2025 21:14:31 GMT

Simultaneously it has done this and you also cannot take a takeout from an existing table in the restaurant without entering the customers data which is inconvenient overall.

Re: Flashing Blue Question Mark Toast Go 2

seanmsulli — Mon, 05 May 2025 21:18:09 GMT

That's what our was doing. Force quit the app and clearing cache would temporarily fix. The software update we got seems to have resolved the issue. Support may have pushed the update to us early so either give them a call and see if the can push the update to you or wait for the update to roll out. I feel like they usally roll out mid week. You'll definitely want to ask for an expert as opposed to dealing with the frontline people on the phone.

Re: Flashing Blue Question Mark Toast Go 2

thespotvt — Tue, 20 May 2025 16:07:07 GMT

hi just curious if you ever resolved this issue as it is happening to us right now

Re: Flashing Blue Question Mark Toast Go 2

Rob — Tue, 20 May 2025 17:02:27 GMT

Do you have a support case open for this issue? I want to attach it to the red flag and check to see if there were any updates.

Re: Flashing Blue Question Mark Toast Go 2

Alicat — Tue, 20 May 2025 17:18:27 GMT

It took about two weeks, but it finally stopped. I think an update came through the system.

Re: Flashing Blue Question Mark Toast Go 2

seanmsulli — Tue, 20 May 2025 19:29:29 GMT

A software update a week or two ago seemed to resolve the issue. We're on 2.86 build 1 now. It was an updated vesion of 2.85 I think that resolved the issue. Make sure your software's up to date and if not call support and see if they can schedule the update for you.