topic Re: Customer Lookup Unavailable when Offline in Restaurant Operations

Customer Lookup Unavailable when Offline

Sdaniel — Tue, 06 May 2025 16:32:26 GMT

Hey everyone,

Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline.

I reached out to Toast support, and they recommended clearing the cache and power cycling the devices. This resolved the issue for some locations, but others are still experiencing the problem.

Has anyone else come across this? If so, do you have any additional suggestions or workarounds?

Re: Customer Lookup Unavailable when Offline

rcmck — Tue, 06 May 2025 16:55:13 GMT

Similar post here https://community.toasttab.com/t5/restaurant-operations/flashing-blue-question-mark-toast-go-2/td-p/15070 What version was the update to?

Re: Customer Lookup Unavailable when Offline

Sdaniel — Tue, 06 May 2025 17:05:37 GMT

Thank so much! The Toast agent made it seem like there wasn't an issue and I wasn't getting much support. I appreciate you sharing the link.