topic Re: Voiding a unpaid order in Restaurant Operations

Voiding a unpaid order

DBG — Sun, 11 May 2025 15:40:58 GMT

Hi guys, I'm hopeing t have a way to void a "unpaid" order. My manager did not clock out and today I noticed on the summery it had one unpaid order, due to him not clocking out he must have missed it on his end. I need to know hoe to do this from the web side of things, Prost!

Re: Voiding a unpaid order

au79teahouse — Sun, 11 May 2025 19:32:57 GMT

Bluestacks is your friend.

https://central.toasttab.com/s/article/Bluestacks-Download-Guide
https://central.toasttab.com/s/article/Installing-an-APK-Link-1492745822838#mobile

Re: Voiding a unpaid order

DBG — Tue, 13 May 2025 04:19:35 GMT

Well that has nothing to do with it. We are simply looking for a way to take it off so I do not have to take $$ out of my wallet to balence the drawers sales

Re: Voiding a unpaid order

Rob — Fri, 16 May 2025 18:15:14 GMT

Thanks for reaching out to the community! Try the steps below to fix it!

1. Select the ***Update*** button on the order in Orders Hub. Select ***Edit Check***.
2. The Quick Order screen will appear.
3. Select the ***three vertical dots (overflow menu)*** on the top right of the Quick Order screen.
4. Select ***Void Order*** and then select the ***Reason*** for the void.
5. The order will then get removed from the Orders Hub.

Let me know if you have any other questions!

Re: Voiding a unpaid order

DBG — Tue, 20 May 2025 04:30:25 GMT

This was a in house purchase, I'm not sure if that is why I cannot find the orders hub. I found the open order and cant find any 3 dots or quick order screen?

Re: Voiding a unpaid order

DBG — Tue, 20 May 2025 04:57:48 GMT

Re: Voiding a unpaid order

DBG — Tue, 20 May 2025 04:59:23 GMT

I atually found a bunch of unpaid orders, I just need to know how to void them from home on remote log in. These employees did not clock out on these days , and that is another problem

Re: Voiding a unpaid order

DBG — Fri, 30 May 2025 02:32:03 GMT

still hopeing someone can help with this?

Re: Voiding a unpaid order

rcmck — Sat, 31 May 2025 01:15:07 GMT

It was already posted, but running a virtual terminal with bluestacks or another emulator or physical android device is your only option for voiding the orders remotely. If you would like help setting that up, let me know. https://central.toasttab.com/s/article/Bluestacks-Download-Guide