topic Re: Cash Activity in 'Sales Summary' changed within 24 hours in Restaurant Operations

Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Fri, 23 Aug 2024 17:57:41 GMT

Hello, I need help understanding what could have caused a cash activity discrepancy:

I pulled a report in the Sales Summary and filtered to a specific employee. The URL 'Cash Activity' stated a total cash of $451.15, and the usual related info. I noticed a discrepancy between the information provided in Data Exports, and the URL. I ran the same URL 'Cash Activity' report the next day, and got a different 'total cash', and subsequently a different 'cash on hand' and 'cash difference'.

The question is - what operations can alter a specific employees 'Cash activity'? I'm including the URL screenshot I took on 8/21. The 'shift review' printed on the night of the shift (8/20), and the URL screenshot of the same filtered selection, the day after, on (8/22).

I noticed a difference. I screenshot the URL at $451.15. I know this is wrong. I conclude to my bosses that Toast was doubling the 'Cash Gratuity', and we all left the meeting feeling like things will not be resolved today.... The next day, the URL reports the correct amount, that matches the 'Shift Review Summary' that was printed the night of the shift, which also matches my automation based on Data Exports data.

What are the possible ways a 'Cash Activity' report can be changed?

The "Cash Activity" screenshot on 8/21:

The 'Cash Activity' screenshot the next day on 8/22:

Re: Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Fri, 23 Aug 2024 18:04:35 GMT

this is the Shift Review, printed at the device at close out

Re: Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Mon, 26 Aug 2024 14:44:37 GMT

I'm seeing the same problem starting today, 8/26/24 about yesterday's sales summary vs shift report. The Sales Summary, reports 'Total Cash' = $817.91. The Closed Shift report has Cash sales of $746.43, 'Cash Gratuity' of $35.74. So, the total cash should be $782.17. The Sales Summary, when filtered to this employee seems to be doubling the Cash gratuity. I'll run the sales summary tomorrow and see if it corrects itself like it did in the previous example.

Re: Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Tue, 27 Aug 2024 13:30:29 GMT

Hello. It's a day later, and as I suspected, the cash activity has corrected itself a day later. Why does this happen?

Re: Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Tue, 27 Aug 2024 15:49:16 GMT

@Rob This is at Johnny Cash Bar and BBQ

Re: Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Wed, 28 Aug 2024 19:29:18 GMT

Yesterday's 'Sales Summary>Cash Activity' vs the Shift Report printed at the Terminal last night. Only happens if Gratuity is paid in cash.

Re: Cash Activity in 'Sales Summary' changed within 24 hours

ClayFranklin — Thu, 29 Aug 2024 13:52:35 GMT

The anomaly strikes again. Here is the same sales summary, ran today (8.28.24) and as predicted again, it corrects itself with no changes made on the user end. We talked with Toast support yesterday, and they are looking into it. Appreciate them taking the time to look at things and help us resolve this.

Re: Cash Activity in 'Sales Summary' changed within 24 hours

Rob — Thu, 05 Sep 2024 18:45:42 GMT

Hey, I just wanted to reach out to let you know I'm working on escalating this post for you! Thanks for the feedback!