topic Re: Inventory status is not reflected in Grubhub in Restaurant Operations

Inventory status is not reflected in Grubhub

Takuya — Fri, 24 Feb 2023 18:54:11 GMT

I am a new Toast user. I have a question about Integration with Grubhub.

Integration with Grubhub has been completed and the menu has been updated. Order status can be checked from the POS, however, stock status from the dashboard is not reflected in Grubhub if I change it to out of stock. Do I need to do anything other than change the status?

Re: Inventory status is not reflected in Grubhub

josh212 — Fri, 24 Feb 2023 19:34:06 GMT

Well it depends on your menu structure. do you have separate 3pd menus versus in-store,

Are the same items being used but just attached to different modifier groups or menu groups. etc

I need to see your backend menu to find out more

Re: Inventory status is not reflected in Grubhub

Takuya — Fri, 24 Feb 2023 23:02:45 GMT

Thank you for your reply.

Our menu is separate as attached.

Re: Inventory status is not reflected in Grubhub

au79teahouse — Fri, 24 Feb 2023 23:55:25 GMT

Assuming I understand your questions correctly, you can simply run a quick test by item 86 an item/modifier on your menu, then go on to your ordering page on Grubhub and see if the item/modifier that you disable on Toast POS is unavailable. If the item/modifier is not available or not shown, it means everything runs as expected.

Re: Inventory status is not reflected in Grubhub

josh212 — Sat, 25 Feb 2023 00:18:42 GMT

Can you expand that and add item numbers as a column.. or if you want shoot me a dm and we can do a quick meet

Re: Inventory status is not reflected in Grubhub

Takuya — Sat, 25 Feb 2023 00:52:06 GMT

Thank you. I have multiple times set the menu to out of stock from the Dashboard, but it has not been reflected.

Re: Inventory status is not reflected in Grubhub

Takuya — Sat, 25 Feb 2023 00:54:14 GMT

Is this what you mean?

Re: Inventory status is not reflected in Grubhub

au79teahouse — Sat, 25 Feb 2023 01:19:26 GMT

I just tested at my location. Items/modifiers that are 86'ed on Toast POS do not get turned off on Grubhub right away. 86'ed item is turned off about 20 minutes - 30 minutes after I turned the item off on POS. No problem with Doordash and UberEats, 86'ed items will be turned off almost immediately. I'm assuming it's a sync issue. Menu item availability will be updated on next sync. But I can't say for sure.

Re: Inventory status is not reflected in Grubhub

Takuya — Sat, 25 Feb 2023 01:42:34 GMT

Thank you for testing😀

Re: Inventory status is not reflected in Grubhub

au79teahouse — Sat, 25 Feb 2023 01:55:57 GMT

anytime!

Re: Inventory status is not reflected in Grubhub

josh212 — Sat, 25 Feb 2023 02:42:33 GMT

@au79teahouse @Takuya @@They are sent a Webhook for stock immediately but it will go faster if you hit publish. Also @Takuya sent you PM because it might be something else

Re: Inventory status is not reflected in Grubhub

au79teahouse — Sat, 25 Feb 2023 04:21:41 GMT

Hey @josh212, Thanks for the info! Please kindly keep me posted if you guys were able to figure out why stock availability does not update right away like how it does with Doordash and UberEats. Many thanks!

Re: Inventory status is not reflected in Grubhub

Rob — Tue, 28 Feb 2023 19:26:18 GMT

@Takuya this sounds like a syncing issue between the integration but if you have found the answer satisfactory could you select one of the questions as the best solution if you found it helpful for the next person please!

Re: Inventory status is not reflected in Grubhub

josh212 — Tue, 28 Feb 2023 22:58:40 GMT

I believe that you may have different items on your 3PD menus versus your inhouse menus. If that is the case you need to 86 both.

see my third party menus have different item numbers because you cannot have certain pricing structures or default modifiers on 3PD platforms or you will face failures.

Re: Inventory status is not reflected in Grubhub

Takuya — Wed, 01 Mar 2023 03:13:50 GMT

Here are the regular and 3pd menus.

Re: Inventory status is not reflected in Grubhub

Takuya — Wed, 01 Mar 2023 03:17:31 GMT

The regular and 3PD menus seem to be synchronized. If I change one item to "Out of stock", the same item on another menu will have the same status.

Re: Inventory status is not reflected in Grubhub

Takuya — Wed, 01 Mar 2023 03:20:05 GMT

I tried several times on Grubhub after that and when I changed from Out of stock to In stock, it was reflected in a few minutes. On the other hand, when I change from In stock to Out of stock, it may not be reflected. Integration with UberEats and DoorDash has not been completed yet, so I am not sure what will happen.

Re: Inventory status is not reflected in Grubhub

au79teahouse — Wed, 01 Mar 2023 03:55:01 GMT

Menu groups can have different GUID/Number as long as items under your in-store menu and 3PD are the same. My guessing is, Grubhub update menus only on a set time interval while a Webhook/signal as mentioned by @josh212 is sent to UberEats and Doordash right away when menu is updated on Toast end.

I think Toast will be implementing the sync issue with Grubhub soon because UE and DD did the same thing before. Instant sync for UE and DD is very recent thing.