topic Re: Iten not printing to kitchen in Restaurant Operations

Iten not printing to kitchen

Khristina — Thu, 17 Jul 2025 00:37:51 GMT

I have one menu item not printing to kitchen, though other items are printing. Why is the item line in red? TIA

Re: Iten not printing to kitchen

rcmck — Thu, 17 Jul 2025 14:23:50 GMT

Are you talking about a red item on the check screen?

Re: Iten not printing to kitchen

Khristina — Thu, 17 Jul 2025 17:30:02 GMT

Yes, when creating the order, There will be an item in red, and it's not printing to the kitchen, but remaining will print.

Re: Iten not printing to kitchen

rcmck — Thu, 17 Jul 2025 18:30:43 GMT

And is it always the same menu item or just always one item on the check?

Re: Iten not printing to kitchen

Khristina — Thu, 17 Jul 2025 18:44:58 GMT

Yes, same item group. In this case, burgers, which we offer a number of.

Re: Iten not printing to kitchen

rcmck — Thu, 17 Jul 2025 18:52:44 GMT

If you select (highlight) the red item after and hit send does it then print?

Re: Iten not printing to kitchen

Khristina — Thu, 17 Jul 2025 20:18:19 GMT

No. I tried reprinting the order however only the other item printed. The red highlighted item did not. However it later printed (single item) on its own about 10/15 minutes later.

Re: Iten not printing to kitchen

rcmck — Thu, 17 Jul 2025 20:34:35 GMT

Thanks for that info, just to confirm, you are using printers and not KDS in the kitchen? Do you use courses and any meal pacing in your kitchen setup?

Re: Iten not printing to kitchen

Khristina — Thu, 17 Jul 2025 20:59:40 GMT

No, so unless someone changed a setting.... It has not been an issue. And only this one category (multiple items, burgers in this case).

Re: Iten not printing to kitchen

rcmck — Thu, 17 Jul 2025 21:17:40 GMT

Ok, it is possible, all it would take is one check box getting checked, I have seen it turned on by default sometimes too and then all it takes is someone putting a value in prep time on a menu item or items to suddenly have issues. Worth checking under advanced properties, turn on prep time under show hide, and see if there is anything entered on the items under the burger menu group, also under kitchen, pacing, meal pacing, make sure enable item fire by prep time is unchecked.

Re: Iten not printing to kitchen

Sdaniel — Fri, 18 Jul 2025 23:02:56 GMT

Hi! Do you have a "No Print" prep station assigned to this menu item?

I believe someone may have mentioned this in a previous comment, but it's worth double checking item pacing settings and whether a specific prep time is set for this item.

Configure Item Fire by Prep Time

Configure Modifier Prep Times