topic Re: kds missing items or not getting tickets in Restaurant Operations

kds missing items or not getting tickets

Bruno — Sun, 20 Jul 2025 22:00:09 GMT

Does any one else have the same problem of orders (tickets) no getting to the right KDS ? or showing up in the pre station but not on the expo even though they a set up to go to expo ? Try already rebooting, reinstalling changing cables changing switches, changing the KDS to new ones but the problems persists, Help any one !!!????

Re: kds missing items or not getting tickets

rcmck — Sun, 20 Jul 2025 23:20:53 GMT

I would first double check ticket display options under device setup on each KDS, make sure there is nothing unchecked that should be.

Re: kds missing items or not getting tickets

Diversion_Pizza — Mon, 21 Jul 2025 15:17:14 GMT

We recently had an issue with this check and see if courses are setup on the items in question.

Re: kds missing items or not getting tickets

toastytoasty — Sun, 16 Nov 2025 18:21:57 GMT

This is happening for us too. Going to expo but not grill. Triple checked courses and prep stations. I'm now thinking the elo device is just too old?? Going to clear cache after brunch and swap out screen with a newer device.

Re: kds missing items or not getting tickets

Rob — Mon, 17 Nov 2025 19:48:08 GMT

Let me know if swapping to the newer device solved the issue!