topic Re: Customer Information work around in Restaurant Operations

Customer Information work around

DelRancho10 — Mon, 27 Feb 2023 05:31:55 GMT

Hey everyone. I was on the toast cares forum on facebook and just now getting to join the community again. I run a fast casual restaurant and have a question about the customer information. The way the system is currently set, when we enter a call-in order it prompts for customer name/number. That's dine but my issue is, we also take walk-in orders and we have to enter random numbers for the customer and it is time consuming. Is there a work around where I can skip the number and just enter a name?

Re: Customer Information work around

au79teahouse — Mon, 27 Feb 2023 06:39:07 GMT

I think you can bypass it by simply clicking "done" without inputting info. And enter cx name as tab name.

You can also just disable "Takeout Customer Information" so system won't ask you for a phone and name. But make sure to enable "request tab name" to input cx name for their order

Re: Customer Information work around

rcmck — Mon, 27 Feb 2023 16:16:27 GMT

I would turn on prompt for dining option for quick order mode and create another dining option for walk-ins with a behavior of dine in so that it won't ask for any of the usual takeout information. If you don't want to be prompted every order you could just keep your normal default and manually change the dining option when you get a walk-in, whatever works best for you.

Re: Customer Information work around

josh212 — Mon, 27 Feb 2023 19:30:05 GMT

Create a Dining-option called Walk-in

Re: Customer Information work around

au79teahouse — Mon, 27 Feb 2023 19:38:32 GMT

@DelRancho10, @rcmck 's method will actually work. I just realize turning off "Takeout Customer Information" will also disable prompt for call-in orders (which is also considered takeout).😅