topic Re: Mobile Order and Pay Dining option in Restaurant Operations

Mobile Order and Pay Dining option

avascimini — Sat, 09 Mar 2024 18:15:18 GMT

We are a tiki bar/restaurant on the water. We have toast Mobile Order and Pay for our boat slips and various chairs throughout our restaurant so that guest can order for themselves in these areas with servers helping this process. The issue were running into is an affective way to distinguish these tickets from others. We generally plate boat slip and chair food as to go food for ease of consumption in these areas. The issue is when these tickets ring into the kitchen the only way for them to know it is at one of these dining areas is by table number. Is there a way to treat these orders as a dining option that acts as take out so that these orders can be defaulted to highlight in the kitchen as take out orders do? If not is there any way to draw more attention to these tickets so the cooks know to plate them differently?

Thanks!

Re: Mobile Order and Pay Dining option

rcmck — Sun, 10 Mar 2024 02:19:55 GMT

A dining option with dine in behavior is required. Do you use a separate menu for mobile order and pay?

Re: Mobile Order and Pay Dining option

wildgoose — Mon, 29 Apr 2024 18:42:03 GMT

We have the same issue. Our mobile Order and Pay menu is different than our dine in menu and the team knows to plate it differently for those tables versus the dine in tables. We should have an option to choose a different dining option for these types of transactions.

Re: Mobile Order and Pay Dining option

Rob — Mon, 29 Apr 2024 19:29:55 GMT

This would be a feature request at this time, but you can create a new menu for Order and Pay, to help better tell the difference between the two.

Re: Mobile Order and Pay Dining option

wildgoose — Mon, 29 Apr 2024 19:33:18 GMT

I would have to label the items differently which would affect all my item reporting. That does not work very well for us.

Re: Mobile Order and Pay Dining option

seanmsulli — Mon, 29 Apr 2024 20:12:12 GMT

Are you using tickets or KDS screens? On our KDS screens they look different enough that our kitchen knows to package them to go. All of ours come through as the Default Online Ordering as the server which is another indicator for our kitchen to make them to do. Admittedly though it does not stand out as clearly as online ordering or orders with the dining type changed to take out.

Re: Mobile Order and Pay Dining option

wildgoose — Mon, 29 Apr 2024 20:20:53 GMT

I am using KDS screens. However we intend to package them differently than our takeout orders so using that unfortunately won't help. Really looking for another option but thank you for the suggestion.

Re: Mobile Order and Pay Dining option

seanmsulli — Mon, 29 Apr 2024 20:27:46 GMT

It should be the only things coming in from order and pay with seat numbers. Perhaps make the seat numbers more descriptive? We only use ours late night, so I'd have to check later, but if I recall correctly it puts the seat info pretty prominently on the display for order and pay.

Re: Mobile Order and Pay Dining option

wildgoose — Mon, 29 Apr 2024 20:35:42 GMT

Yes we are using seat numbers to identify the orders but was hoping for something more conspicuous than that. For now I think that is the best that we can do.

Re: Mobile Order and Pay Dining option

rcmck — Tue, 30 Apr 2024 00:10:31 GMT

Assuming you have designated tables for MO&P, table naming isn't restricted to numbers, you could give those tables some unique names that would be more obvious.
For example.

Re: Mobile Order and Pay Dining option

wildgoose — Tue, 30 Apr 2024 01:49:26 GMT

Thanks. We have done that as well. It is the only thing we have right now, but the Dining Option is the most noticeable which is what I was hoping for. All good suggestions though and I appreciate all of the comments.

Re: Mobile Order and Pay Dining option

Ebauer032377 — Wed, 17 Jul 2024 01:22:55 GMT

I have this same exact problem as I want to clearly identify the mobile order and pay like a to go order so the team knows how to plate them differently. Come on Toast lets gets some actual hospitality people with decades of experience to help you develop your product vs someone who just writes code and has no hospitality experience. This is a basic need and should have been thought of during the build and testing of mobile order and pay.

Re: Mobile Order and Pay Dining option

Ebauer032377 — Wed, 17 Jul 2024 01:24:35 GMT

I use a separate menu that is a copy of our reg menu but just reduced. I trued setting the dining option for mobile order and pay to takeout which would suffice but it then changes all tickets to take out

Re: Mobile Order and Pay Dining option

Rob — Wed, 24 Jul 2024 18:19:25 GMT

I believe this was a rushed development feature to help locations during COVID-19 to have an answer and stay aloft (I could be wrong about this, though), which is why it may feel "clunky" at times, but we are aware of this, and I have let the team know if this feedback!

Re: Mobile Order and Pay Dining option

JesseQ — Thu, 21 Aug 2025 23:22:41 GMT

I believe I came up with a pretty good work around for this! I have been having the same issues. We are using the Mobile Order and Pay for room service orders, we need them to be plated as Takeout. Table numbers and everything were still being missed by staff.

What you can do, especially if you use a separate menu for these orders, you can set an automatic COURSE for everything ordered in that menu. Make one that says "TAKE OUT" or whatever you need. It comes in bold at the very top where it would normally say APP or ENTREE. Much more noticeable. Just make sure you enable that new course on your KDS so they are actually visible.