topic Re: Unpaid Orders in Restaurant Operations

Unpaid Orders

lmbc — Mon, 25 Aug 2025 10:57:33 GMT

We have several hundred $ each week in uncollectible tabs that are the result of us doing a $25 Pre-Auth at Order then the order ends up being $100 and at closing the card declines. Why cant TOAST let us retry the card on file until it goes through? This is a major flaw in the card processing system imho. Our orders are placed at the bar or QR code from tables. We do no have servers closing tabs at table service.

Re: Unpaid Orders

Rob — Mon, 25 Aug 2025 14:32:08 GMT

Thanks for reaching out to the community! This is a great question, Toast is PCI compliant, which means we do not store full card details beyond what is visible in the transaction details. Therefore, if a payment is denied, we cannot re-process the payment or retry the card on file. This is a limitation of the system to ensure security and compliance with payment processing regulations.

Re: Unpaid Orders

lmbc — Mon, 25 Aug 2025 17:42:26 GMT

I understand but there needs to be a solution for the Merchant rather than incurring thousands of $ in lost uncollectible tabs and orders. What is the TOAST Solution?

Re: Unpaid Orders

lmbc — Mon, 25 Aug 2025 17:43:20 GMT

some sort of adjusting pre-Auth that raises as the customer keeps spending more?