topic Re: Online Order prep station item Printing Order in Restaurant Operations

Online Order prep station item Printing Order

Lgmbts1 — Thu, 31 Jul 2025 13:29:10 GMT

We use printed prep station tickets at all of our stations. Tickets from phone and in person orders print with items grouped by category (coffee, food, smoothies, etc). But when a guest orders online, items on the prep ticket print in exactly the order they were placed. It would be so much more efficient, helpful and organized if all tickets printed by category. Is there a way to do this, and if not, why?

Re: Online Order prep station item Printing Order

Rob — Fri, 01 Aug 2025 18:14:52 GMT

Thanks for reaching out to the community! We offer a prioritized printing feature that may be helpful in this situation. Article attached for more information!

Manage Item Sorting Priority for Kitchen Tickets

Re: Online Order prep station item Printing Order

Lgmbts1 — Wed, 03 Sep 2025 01:26:25 GMT

Thanks for your response. The article referenced doesn't address the lack of prioritization from online orders. We currently do prioritize prep tickets, but online orders don't follow that order, which makes no sense.