topic Re: toast support in Restaurant Operations

toast support

sarafinnegan — Mon, 29 Sep 2025 14:02:47 GMT

I am very disappointed in the quality of support we received this past weekend at one of our locations. We lost a significant amount of sales on Friday and Saturday due to the lack of knowledge by the support personnel about hardware issues. I need someone to call me directly to discuss this asap. Thanks,
Sara Finnegan

Edley's Restaurant Group

615-509-4884

Re: toast support

josh212 — Tue, 30 Sep 2025 01:17:39 GMT

@sarafinnegan If you can elaborate, we may be able to guide you. However, I posted this guide a while back, and it may be helpful: Toast Resouces

https://community.toasttab.com/t5/restaurant-operations/toast-resouces/td-p/3751

Re: toast support

Rob — Wed, 01 Oct 2025 15:09:14 GMT

Thanks for reaching out to the community! Sorry to hear about the issues with our hardware support. As mentioned, if you could provide more information as to what you are trying to fix, we would be happy to help!

Re: toast support

sarafinnegan — Wed, 01 Oct 2025 15:56:17 GMT

The issue is fixed now. My concern is that the support we received was not very knowledgeable and resulted in us incurring a $1500 bill from our IT contractor as well as losing several thousand dollars in online sales.

Re: toast support

Rob — Thu, 02 Oct 2025 14:10:51 GMT

Happy to hear the issue has been resolved. I'm reaching out via DMs with more information!